As a member of the NC State community, the safety and well-being of our residents is our top priority. To that end, we want to provide you with as much information as we can regarding the impact of COVID-19 on the campus and community and NC State’s expectations/processes as it relates to containing the spread of COVID-19.
We encourage you to review the various sections on this page and familiarize yourself with the protocols and recommendations for Quarantining or Isolating if asked to do so by a medical provider or NC State administrators. The instructions and recommendations found below will help you prepare in advance and successfully transition to quarantine or isolation if required.
Definitions related to Isolation and Quarantine
- Quarantine: Individuals who are asked to Quarantine are likely not currently exhibiting symptoms, but have been exposed or there is reason to believe they may have been exposed. CDC recommends 10 -14 days of quarantine from the time of the last contact with an infected person. A medical provider will determine if Quarantine is right for you and when you may be cleared for release.
- You might be asked to Quarantine if you are a suitemate or apartment-mate of someone who has tested positive (or is presumed to be positive, while awaiting test results) or if you have had close contact with someone who has tested positive, such as a friend who you have spent more than just a few minutes with or a lab partner who you work closely with.
- Quarantine orders may come from Student Health Services, from the local health department or another medical provider. If your close contact ends up testing negative, you may be released early from Quarantine, but those decisions are made exclusively by the medical staff at Student Health Services.
- Isolation: Individuals who are confirmed positive for the COVID-19 virus will be required to Isolate. Individuals who are presumed positive, pending test results, will also be required to Isolate. The CDC recommends 10 days from the onset of symptoms or from the date of the test if there are no symptoms. A medical provider from Student Health Services will determine when you must Isolate and for how long.
- You will be asked to Isolate if you have a confirmed diagnosis of COVID-19 or if you are presenting symptoms indicative of COVID-19, while you await formal test results. Depending on the results of that test and your continued symptoms, you may be asked to continue in Isolation or you may be cleared by a medical provider from Student Health Services.
- Contact: A contact is someone who has likely been exposed to the virus because of their proximity to or interaction with a confirmed (or presumed) case. You may be identified as a contact if you live in the same apartment or suite as someone who is diagnosed or if you have spent 15+ minutes in close proximity to someone who is diagnosed with COVID-19.
- Case: A case is someone who is confirmed to have COVID-19 by receiving a positive test result or who is presumed positive by a medical provider due to their symptoms, while awaiting test results.
- Contact Tracing: Contact tracing is the key to keeping infection spread minimized. This is the process of tracking and connecting with anyone who may have been exposed by an individual who has been diagnosed with an infection, and ensuring they receive care and quarantine instructions if appropriate. NC State has a team of dedicated staff who are trained to work with student patients to gather any information about people they may have been in contact with since becoming symptomatic or within 48 hours prior to symptoms developing. It’s critically important that students provide as much information as possible to the contact tracing team about where they’ve been and who they have interacted with.
Advance Preparation for possible Isolation or Quarantine
All members of the NC State community should be prepared to go into quarantine or isolation quickly, if asked to do so. Once instructed to isolate or quarantine, you should immediately limit your contact with others; so don’t go to the dining hall, grocery store or to an in-person class or socialize with others.
If you are instructed to isolate or quarantine, you will first be asked to return home, to your permanent residence — if that is possible. If returning home, you are asked to do so the same day you receive an order to isolate or quarantine. We recognize that not everyone will be able to travel home, due to distance or transportation, or due to conditions at home which prevent them from effectively isolating or quarantining.
On-campus residents will be offered the opportunity to isolate or quarantine in an on-campus temporary location. Residents should expect to make the move to their temporary location the same day that they receive their instructions. In order to make that transition as seamless as possible, we have some recommendations for advanced preparation:
- Prepare a “Go Bag” that includes essential items for a period of up to 14 days.
- Include any medications, toiletries, or personal items.
- Have comfortable clothes, fresh underwear and socks, and maybe even bedroom slippers. You won’t be able to do laundry while in quarantine or isolation, so it’s a good idea to keep a few items readily available.
- Be sure to have any books, notebooks, laptop/tablet, and chargers available to take with you if you’ll need those for classwork (or entertainment).
- While we will provide you with pillows and linens, you may find comfort in your own pillow or blanket.
COVID-19 Testing and Reporting
COVID-19 testing will be performed on testing cohorts, defined as follows:
- Return to campus – testing all students, faculty and staff before they return to campus.
- Students who are symptomatic or are direct contacts of those who test positive.
- C-19 health surveillance – regular, weekly testing of students living in on-campus housing and employees regularly on campus.
- Cluster health surveillance – testing of specific, identified at-risk populations.
- Athletics – routine testing of student-athletes.
Students, faculty and staff must be tested prior to or immediately upon their return to campus and must submit their test results via upload to the Healthypack Portal for review and clearance by Student Health Services medical staff.
Self-Reporting: Throughout the semester, if a student either A) tests positive at an off-campus facility, B) believes they may have COVID-19, or C) has been exposed to someone with COVID-19, they are asked to submit the Student Self-Reporting Form as soon as possible, to initiate follow up and contact tracing protocol as appropriate.
Testing during Quarantine: If assigned to on-campus Quarantine, Student Health staff will coordinate testing of individuals — typically five days into the quarantine period. If a person in quarantine tests positive, their status then changes to Isolation and they would be required to complete the Isolation protocol until cleared. If a person in quarantine tests negative, they will continue to be monitored by health officials who will determine once it is reasonably safe for them to be released and resume normal activities.
- Note: Individuals who test positive and are asked to Isolate will likely not receive follow-up testing. Secondary testing will not change the outcome of an Isolation order. Further tests after a confirmed positive only place strain on limited supplies and resources.
Notification of Quarantine/Isolation Status and Relocation Process
On-campus temporary Quarantine and Isolation housing will be available for on-campus residents only. There are no additional housing charges for quarantine/isolation housing. Off-campus residents will be encouraged to go home or remain in their off-campus residence to self-quarantine or self-isolate if necessary.
When a resident(s) with a University Housing assignment is diagnosed with, is presumed positive for, or has come in contact with someone who has been diagnosed with COVID-19, they will be expected to isolate or quarantine and will be followed by the NC State COVID-19 Contact Tracing Program conducted by Student Health Services. If you have been notified by someone outside of the university that you may need to isolate or quarantine (either through a positive test or a local government contact tracing program), please complete the Student Self-Reporting form.
So, how does it work?
- Once identified that they need to isolate or quarantine, students receive a secure message from Student Health Services through their HealthyPack portal. It’s important to regularly check your ncsu.edu email account for updates!
- University Housing residents will then receive an email from University Housing with next steps on leaving their on-campus residence. Residents may expect to receive instructions anytime prior to 5:00 p.m. daily, via email from email@example.com.
- Residents who are notified after 5:00 p.m. may be offered the option, if feasible, to temporarily remain in place overnight, as long as they do not interact with others and relocate soon as possible the following day.
- If a resident is directed to quarantine or isolate, the first request is for that individual to return home to their permanent residence for the identified time period. If a resident is unable to return home for their quarantine or isolation period, University Housing will provide a space in one of the identified on-campus buildings.
- Getting to Quarantine/Isolation: Transportation assistance is available daily for on-campus students needing help getting to or from their temporary location. Transportation help is available between 11:00 a.m. and 6:30 p.m., with the last request being received no later than 5:30 p.m. each day.
- Complete the Transportation Assistance Request Form if you are in need of a ride. If you have a personal vehicle on campus, you are able to park at each of the on-campus isolation/quarantine housing facilities.
- In order to avoid a citation for parking outside of your assigned zone, be sure to complete the Isolation-Quarantine Parking Form.
- Once you’ve made it to the assigned location, reply back to your instructions email to confirm that you’re in the space!
Note the following:
- For the duration of the student’s quarantine or isolation period, they are not permitted to leave their space nor have in-person contact with others, except in very limited circumstances, such as in the event of a medical emergency.
- The university will monitor residents who stay in quarantine or isolation and will provide meals and medical assistance if needed.
- If applicable, University Housekeeping staff will go into the on-campus suite/apartment after it has been totally vacated (and after a lapsed time of at least 3 hours) to sanitize the common spaces including the hallway and the bathroom(s). Housekeeping will not enter or clean individual student rooms.
Remember, every member of the Wolfpack has the responsibility to act in accordance with all university policies and guidelines, including the Community Standards that have been developed specifically for the COVID-19 pandemic. NC State expects all students to take this responsibility seriously. Residents’ compliance with a quarantine or isolation directive is a part of these Community Standards, and failure to abide by or follow this directive could subject the student to disciplinary or administrative action.
On-campus Quarantine and Isolation Facilities
Residents of University Housing who are asked to Quarantine or Isolate will be asked to either return home to their permanent residence if they can safely do so OR relocate to a temporary on-campus space in one of the below facilities.
In a few very limited scenarios, residents may be allowed to isolate or quarantine in-place. This situation applies only to residents of ES King Village or Western Manor apartments who are in an independent unit, as well as Avent Ferry Complex residents in buildings E and F. These exceptions will be made on a case-by-case basis, in consultation with Student Health Services and University Housing leadership. In these specific communities, units meet CDC criteria for isolation/quarantine, with individual exterior entrances and private, self-contained bathrooms. All other residents — including those in Wolf Village, Wolf Ridge, and all residence halls — must relocate if directed to isolate/quarantine. Failure to comply with a directive to relocate may result in disciplinary action including, but not limited to, removal from University Housing.
In accordance with recommendations from the UNC System, NC State University Housing has identified buildings on campus to serve as quarantine and isolation spaces for the 2020-2021 academic year. These buildings were selected because they meet CDC requirements for quarantine and isolation housing, as well as allow for fully contactless moves that do not require or promote contact between other residents or university staff. Additionally, these spaces have individual exterior doors and private bathrooms, to minimize contact between students and the staff who may be assisting in Isolation/Quarantine management.
Assignments will be based on availability of spaces at the time a student is identified by Student Health Services as needing to quarantine or isolate, and University Housing staff are unable to accept requests or preferences for location.
- Avent Ferry Complex, Aurora Hall (Building A)
- Avent Ferry Complex, Bayview Hall (Building B)
- North Residence Hall
- ES King Village, Building A (Chowan)
- ES King Village, Building B (Currituck)
- ES King Village, Building G (Granville)
- ES King Village, Building O (Pasquotank)
Supplies provided while in Isolation/Quarantine
We recognize that making a move from your residence hall or on-campus apartment to another location quickly and safely (potentially when you’re not feeling well) can be stressful. To help you in making that transition and in order to provide for your basic needs while in Isolation or Quarantine, University Housing has outfitted each room with some basic amenities. These include:
- Linens – including a blanket, sheets, a towel, 2 washcloths, and 2 pillow cases
- Two Pillows
- Hand soap
- Paper goods, including paper towels, toilet tissue, and facial tissues
- A supply of disposable paper plates, bowls, cups, and plastic utensils
- A large trash bin with large black trash bags
- Medical face masks (in case of emergency entry into your space)
- Well kit that includes: reusable oral thermometer, cough drops, tissues, cold relief medication, oral rehydration tablets, Ibuprofen, hand sanitizer, and nasal saline. The kit includes instructions for the over the counter medications.
- Bottled water
- A snack kit that includes some basic food items to make sure you have something to eat, until you receive your first meal delivery
During your time in an on-campus isolation/quarantine facility, if you need additional supplies from the above items, please contact us at firstname.lastname@example.org and we will do our best to accommodate your request as soon as possible, typically within 24 hours.
Prepare in advance: You are encouraged to keep some basic provisions ready in case you are instructed to quarantine or isolate and need to leave your on-campus room. This should include comfortable clothing for up to 10 days, personal hygiene items and toiletries like your toothbrush and shampoo or feminine hygiene products, and any needed books or materials for classes. A more complete list of suggested personal items can be found in the FAQ’s section on this page.
Dining and Food while in Isolation/Quarantine
We know that having sufficient and nourishing food, especially when you may not be feeling your best, is critical. NC State’s dining and catering teams have systems in place to take care of your meal needs while in isolation or quarantine. This starts with a “Get Well Kit” snack bag filled with shelf-stable food and beverage items in your room upon arrival. These items should be sufficient to hold you over until your first meal delivery (if applicable). Every room is outfitted with a refrigerator and microwave for storing food and heating up meals.
- Meal service will include breakfast, lunch, dinner and snack replenishments. Students on a core meal plan, Block 170, or Commuter Plus plan will be charged at a rate of 3 dining hall swipes per day. Students on a commuter plan will be charged at a rate of $20 dining dollars per day. For students not on a meal plan, a fee of $20 per day will be billed to your account after your quarantine/isolation period ends.
- Along with their quarantine room assignment and relocation email, students will receive a link to a Dining Request Form for requesting their meals for the week, including any dietary restrictions.
- Be sure to submit the Dining Request Form as soon as possible. Requests received after 4:30 p.m. may result in a delayed delivery until the next day.
- The NC State Dining nutrition team will then reach out if their request includes any dietary restrictions or requires follow up questions.
- Meals will be delivered once per day (typically between 11 a.m. and 1:30 p.m.) and will include enough food for lunch, dinner, and breakfast for the next day.
- Students should email email@example.com if they no longer need meals. They can also reach out with any questions or concerns.
For those who opt out of dining services, we have compiled a list of resources with information about how to order meals and groceries. All on-campus isolation/quarantine residence halls are equipped with a microwave and refrigerator for storing and preparing meals. Deliveries to all on-campus rooms must be contactless. Note that contactless delivery is not possible for residents assigned to the upper floors of North Hall or Avent Ferry.
Students needing dining-related assistance should contact NC State Dining at firstname.lastname@example.org. Students needing assistance with specific dietary needs may contact Lauren Smith at email@example.com.
Communication, Support, and Contacts while in Isolation/Quarantine
The NC State community is here to support you while in Isolation or Quarantine — whether on campus or off campus. Below is a list of resources available to assist you.
- Wolfpack Response Line: 919.512.3272
- The Wolfpack Response Line is a first line of contact for general information or urgent requests or information for students while in quarantine or isolation. Call agents will monitor the line during the day, evenings (until 9 p.m.), and weekends and will be able to provide information and resources or forward your request to an appropriate department. If you don’t get to an agent on your first call, please leave a detailed voicemail with your phone number, and a staff member will call you back.
- Student Health Services: 919.515.2563 / healthypack.dasa.ncsu.edu
- Student Health is your source for all medical questions, including specific information about your individual case, testing protocol/results, and more. This line is only answered during the hours of operation for the Health Center.
- University Housing: 919.515.2440 / firstname.lastname@example.org
- University Housing staff are available to answer questions or provide needed resources, such as an extra towel, blanket, or water. A dedicated team of Housing staff members monitor the email@example.com email daily, Monday-Friday from 8:00am until 4:30pm and periodically throughout weekends.
- NC State Counseling Center: counseling.dasa.ncsu.edu / 919.515.2423
- NC State Police & Fire Department: campuspolice.ehps.ncsu.edu / 919.515.3000
- Campus Enterprises / NC State Dining: dining.ncsu.edu / firstname.lastname@example.org
- NC State updates on Coronavirus (COVID-19): go.ncsu.edu/coronavirus
- Pack Essentials: dasa.ncsu.edu/support-and-advocacy/pack-essentials
Medical Clearance from Isolation/Quarantine and Leaving On-campus Housing
Student Health Services will monitor all members of the Wolfpack who are in isolation/quarantine housing by way of the Contact Tracing Program. ONLY a medical provider from Student Health Services is authorized to release you from isolation or quarantine. If you receive different information from another source, contact Student Health Services for additional information and follow-up.
- Isolation students
- If a student in isolation housing receives a negative test result, Student Health Services medical provider(s) will inform the student of their results. There are circumstances where even in the event of a negative test result, the health care provider may feel that continued observation is necessary and COVID-19 can not be ruled out. In those circumstances, continued isolation will be recommended.
- Student Health Services will send an email to the student letting them know of their upcoming “Cleared” status, generally the afternoon BEFORE the date they are cleared. (Just because you receive the cleared notification email from SHS, know that you may not be able to leave isolation/quarantine until the following day.)
- If applicable, Student Health Services will alert University Housing that the student has been cleared to leave their temporary housing location and/or return to their campus assignment.
- University Housing will send an email (sent from email@example.com) with notice of being cleared on the morning that a resident is free to leave isolation, typically by 9:00 a.m. If the resident returned home, they will be permitted to come back to their on-campus location at that time. If the resident has been staying in an on-campus temporary location, they will also receive specific instructions on how to vacate the temporary space, specifically advising on:
- How to return the key to the contactless box
- How to handle used linens
- Emailing University Housing once they have officially moved back to their regular assignment.
- Quarantine students
- If testing is recommended, testing will not occur until at least 5 days after the last exposure to someone who was symptomatic or has tested positive for COVID-19, or if symptoms develop.
- Once the person who may have exposed the quarantined individual(s) has been cleared to return to their regular assignment, Student Health Services will determine the need for stopping or continuing the quarantine housing for all of that individual’s contacts. Just because a person in Isolation has been cleared, their contacts may still need to remain in Quarantine.
- Student Health Services will send an email to the student letting them know of their upcoming “Cleared” status, generally the afternoon BEFORE the date they are cleared. (Just because you receive the cleared notification email from SHS, know that you may not be able to leave quarantine until the following day.)
- SHS will alert University Housing when a student is cleared from quarantine.
- University Housing will send an email (sent from firstname.lastname@example.org) with notice of being cleared on the morning that a resident is free to leave quarantine, typically by 9:00 a.m. If the resident returned home, they will be permitted to come back to their on-campus location at that time. If the resident has been staying in an on-campus temporary location, they will also receive specific instructions on how to vacate the temporary space, specifically advising on:
- How to return the key to the contactless box
- How to handle used linens
- Emailing University Housing once they have officially moved back to their regular assignment.
Off-Campus students Isolation/Quarantine Protocol
Members of the NC State community who do not live in University Housing-managed locations are not able to quarantine or isolate on campus. Students, staff, and faculty who live in off-campus housing should be prepared to isolate/quarantine in their current residence or return home to safely complete their medically directed period of isolation/quarantine.
Regardless of where you isolate/quarantine, remember these guidelines:
- Remain as separated as possible from other individuals in your household. Ideally this will mean a private bedroom with a private bathroom.
- Have friends or relatives support you by providing contactless delivery of food and supplies, or use third party services for contactless delivery of groceries or take-out food.
- If your entire household is identified as positive and required to Isolate, you may do so together, as there is no risk of transmission from one positive person to another. On the contrary, if you and other members of your household are asked to Quarantine, you must do so separately since there may be a risk of one positive individual transmitting the virus to another person who would otherwise be negative.
Off-campus residents should still make use of the support services offered to all students, including the Wolfpack Response Line, Student Health Services, the NC State Counseling Center, and more. Additional support services may be provided by your private medical provider or the county health department.
Frequently Asked Questions
What should I take with me when going into quarantine housing?
- You do NOT need to pack up everything you own to go into quarantine. Remember that this is a temporary relocation. But you should be prepared with some essentials. We suggest planning ahead and having some items already packed in a bag just in case.
- Prepare a “Go Bag” that includes essential items for a period of up to 14 days, including any medications, toiletries (like shampoo, toothbrush and toothpaste, or feminine hygiene products), or other personal items.
- Have comfortable clothes, fresh underwear and socks, and maybe even bedroom slippers. You won’t be able to do laundry while in quarantine or isolation, so it’s a good idea to keep a few items readily available. Remember, you won’t be interacting with others during this time.
- Be sure to have any books, notebooks, laptop/tablet, and chargers available to take with you if you’ll need those for classwork (or entertainment).
- You might find comfort in something like a small puzzle, coloring book, crosswords, or other things to pass the time.
- While we will provide you with pillows and linens, you may find comfort in your own pillow or blanket, so feel free to bring those with you.
I need help getting to my assigned I/Q location. What do I do?
- We have staff who are available to assist with transportation to (and from) our on-campus isolation/quarantine locations from 11:00 a.m. until 6:30 p.m. daily. Note that the last request of the day must be received no later than 5:30 p.m. in order to be served the same day.
- This service is available to any on-campus resident who needs help getting to or from their on-campus temporary location. We are unable to provide transportation services off campus. Simply submit the I/Q Transportation Assistance Request Form and a staff member will follow up with you for next steps.
- If using this service, remember to pack efficiently — so that you can make your move in one trip.
Can I drive to my assigned I/Q location? What about parking?
- Absolutely! If you have a personal vehicle and would like to drive yourself to the on-campus I/Q location, you may do so. You may park in the residential parking lot(s) adjacent to your assigned I/Q building only; just don’t park in any employee or reserved spaces. In order to avoid a citation, you must complete the I/Q Parking Form. NC State Transportation will confirm your temporary assignment with University Housing and will then authorize your vehicle to park for the duration of your time in on-campus quarantine.
If I tested negative, why do I have to remain in quarantine?
- Just because you received a negative result on an initial test, you may still be required to remain in quarantine. This is because of the incubation period of the virus, which may take several days after being exposed, before getting sick. Student Health medical staff will provide specific instructions on a case by case basis. If you have questions about your status, test results, testing procedure, or when you may be released from quarantine or isolation — contact your medical provider through the healthypack portal or reach out to SHS at healthypack.dasa.ncsu.edu.
My family wants me to come home, but I have already moved into the temporary space. Can I check out early? What should I do now?
- You may certainly quarantine or isolate at home, but there are a few things to note and some steps you must take when transitioning home.
- If you have already moved into a temporary on-campus I/Q assignment, contact University Housing by email (email@example.com) and let us know that you intend to leave your assignment to return home to complete your period of quarantine or isolation. Include the Date and Time that you anticipate leaving. Housing staff will then provide specific instructions to you on the check-out process.
- If you signed up for dining deliveries, be sure to email firstname.lastname@example.org to notify dining staff that you will no longer need food deliveries. Again, include your date and time of departure.
- Be sure to confirm by email once you have left the space by emailing email@example.com.
- Note — You MAY NOT return to your on-campus residence hall or apartment community, nor may you engage with other students or staff. If leaving isolation/quarantine early, you must leave directly from the temporary location to return home. You will be notified by Student Health Services and University Housing once you are cleared to return to campus.
Can you tell me when I will be able to leave?
- You may expect to remain in quarantine or isolation for as little as 1-2 days or potentially 2 weeks, or longer. Each scenario is different based on factors including test results, time since exposure, prevalence of symptoms, etc. Only a medical provider can confirm when someone may be released from quarantine or isolation.
- If you have questions about your status, test results, testing procedure, or when you may be released from quarantine or isolation — contact your medical provider through the healthypack portal or reach out to SHS at healthypack.dasa.ncsu.edu.
What happens if I would prefer to stay in my room/apartment and not relocate; can’t I just quarantine here?
- No. If you have been instructed to vacate your current residence and return home or move to a temporary on-campus I/Q space, you must do so as quickly and safely as possible. Even if you are the only person in your suite or apartment, you will not be permitted to remain in the building. This is due to several factors, including the risk of interaction with others in a confined space (such as in the event of emergency evacuation) and the inability of campus departments to maintain support in over two dozen buildings throughout campus.
- In a few very limited scenarios, residents may be allowed to isolate or quarantine in-place. This situation applies only to residents of ES King Village or Western Manor apartments who are in an independent unit without family members, and some Avent Ferry Complex residents in buildings E and F. These exceptions will be made on a case-by-case basis, in consultation with Student Health and University Housing leadership. In these specific communities, units meet CDC criteria for isolation/quarantine, with individual exterior entrances and private, self-contained bathrooms. All other residents — including those in Wolf Village, Wolf Ridge, and all residence halls — must relocate if directed to isolate/quarantine.
- Failure to comply with a directive to relocate may result in a referral to the Office of Student Conduct and disciplinary action including, but not limited to, removal from University Housing.
What should I do before leaving my on-campus I/Q assignment?
- When your period of Isolation or Quarantine is approaching its end, you will receive a notice from Student Health informing you of your upcoming release. Typically this message is sent the day PRIOR to your actual release date.
- On the date you are formally cleared, you will receive a message from firstname.lastname@example.org confirming your cleared status and providing instructions for check-out, typically before 9:00 a.m. Note – if you are cleared later in the day, you may receive the notice later.
- Take all of your personal belongings out of the space.
- Bag up and tie off all trash (using the black garbage bags provided). Place the entire lidded bin, with bagged trash inside, outside of the room door.
- Place ALL linens (not just used linens) in the large clear plastic bags left in your room, and tie them off. Please separate pillows and place them in a separate bag or leave them on the bed. Place the linen bags next to the door on the inside of the room.
- Lock your room door, and place the room key back in the lock box using the code sent to you in our original email. Ensure the lock box is hanging back on the handle of the door, facing the exterior.
- Email email@example.com and firstname.lastname@example.org to confirm that you have vacated the temporary space.