Coronavirus Messages

October 1, 2020

Spring On-Campus Housing Information

Note:  This message was sent on October 1, 2020 only to incoming students scheduled to begin at NC State in January 2021.

Greetings from University Housing!

We are pleased to announce on-campus housing will be available for the Spring 2021 semester. The spring housing application goes live Oct. 5 in MyPack Portal.  New freshmen, transfers, and spring connect students who apply by Oct. 12 will receive priority consideration for space available in housing.

Occupancy in on-campus housing will be reduced for the semester, so we encourage you to indicate your interest as soon as possible.

What to Expect

  • Occupancy will be in single rooms for the spring semester.
  • Double rooms assigned as singles will remain at the double room rate.
  • Suites will be limited to a maximum of 4 residents.
  • Apartments in Wolf Village and Wolf Ridge will be assigned based on regular occupancy.
  • Living Learning Villages will not be accepting applications for the spring.
  • NC State will more aggressively enforce our Code of Conduct, Community Standards, and state mandates. Anyone found in violation of these standards may be removed from University Housing.
  • Student Health Services is currently developing a strategy for on-campus testing. Testing will be available for symptomatic individuals and close contacts through Student Health Services. Surveillance testing for asymptomatic individuals will be continued and will be determined by the rate of community transmission.

Please visit the University Housing website (housing.ncsu.edu) for more details and regular updates on these and other guidelines for spring on-campus housing. Our top priority remains the health and safety of our students and the Wolfpack community. We appreciate your time and understanding as we together work to Protect the Pack, and we look forward to seeing you on campus in January.

With Wolfpack Pride,
University Housing


September 23, 2020

Reserve Spring 2021 Housing

Greetings from University Housing!

We are pleased to announce that on-campus housing will be available for the Spring 2021 semester. As a student who was in on-campus housing in the fall, you have first priority at returning. In order to help us plan, please indicate your intent to return by completing the Spring 2021 Housing Request form.

If you indicate a desire to return to campus housing, we will re-activate your 2020-2021 housing application and make an assignment for you. There is no need to complete a new housing application.

Occupancy in on-campus housing will be reduced for the semester, so we encourage you to indicate your interest as soon as possible, and no later than Oct. 1, for priority consideration.

What to Expect

  • Occupancy will be in single rooms for the spring semester.
  • Double rooms assigned as singles will remain at the double room rate.
  • Suites will be limited to a maximum of 4 residents.
  • North Hall will be offline for the spring semester.
  • Apartments in Wolf Village and Wolf Ridge will be assigned based on regular occupancy.
  • Fall 2020 room assignments are not guaranteed for the spring semester. As space permits, however, we will try to assign returning students into the same building.
  • Living Learning Villages will have reduced housing options in the spring. Students already accepted to a Village in the fall, but not assigned to a Village space for the spring, will still have the opportunity to participate in Village programs and activities.
  • NC State will more aggressively enforce our Code of Conduct, Community Standards, and state mandates. Anyone found in violation of these standards may be removed from University Housing.
  • Student Health Services is currently developing a strategy for on-campus testing. Testing will be available for symptomatic individuals and close contacts through Student Health Services. Surveillance testing for asymptomatic individuals will be continued and will be determined by the rate of community transmission
  • Residents who were approved to remain in on-campus housing for the fall semester will receive a separate email with additional information and instructions.

Please visit the University Housing website for more details and regular updates on these and other guidelines for spring on-campus housing. Our top priority remains the health and safety of our students and the Wolfpack community. We appreciate your time and understanding as we together work to Protect the Pack, and we look forward to seeing you on campus in January.

With Wolfpack Pride,
University Housing


August 26, 2020

Closing of Campus Residential Facilities

Additional clarifying information was added in the Check-out Appointments section in bullet 3.

Dear University Housing resident,

As a result of the recent decision to move all undergraduate courses online for the remainder of the Fall semester, and with the rapidly increasing rates of transmission of COVID-19 on our campus and in the local community, the university announced earlier today to close campus residential facilities. While this is not at all what anyone had hoped or planned for, we must help reduce any further spread of COVID-19 on our campus and in the surrounding community.

University Housing will be closing campus residential facilities for the Fall 2020 semester effective at 7 p.m. on Sunday, September 6, 2020. Residential facilities will remain open until that date and time for all residents, which includes undergraduate and graduate students in residence halls, Wolf Ridge, Wolf Village, ES King Village, and Western Manor.

Residents that meet one of the guidelines listed below may request Special Circumstance Housing and, if approved, can remain in on-campus housing.  The deadline to request Special Circumstance Housing is noon on Friday, August 28. After 7 p.m. on September 6, 2020, access to all housing facilities will be restricted to residents approved for Special Circumstance Housing only

Check-out Appointments

  • If you are currently in quarantine or isolation housing, regardless of location, do not return to campus to retrieve any of your belongings or attempt to check-out. You must remain in isolation or quarantine until you are medically cleared by Student Health Services.  During this time, no one else is allowed to move your belongings out for you.  Quarantine and isolation housing residents unable to check out by September 6 will be given an extension by University Housing to do so, once cleared by Student Health to leave quarantine or isolation housing.
  • In an effort to promote physical distancing, all communities will use move-out appointments, which can be accessed through MyPack Portal, under Manage My Housing in the red navigation bar.  To sign up, select Fall 2020 Check-out Appointments. Once you select a time slot, hit the blue Finalize Appointment button toward the bottom of the page.  You will receive a confirmation email sent to your NC State email account.
  • Check-out appointments will be offered in 30-minute intervals from 8 a.m. – 7 p.m. daily between August 27 and September 6. Residents and your families can pack and move your belongings up until your scheduled check-out appointment time. You must be finished moving your belongings by your check-out appointment, which is the time you will return your key to your community service desk.
  • If you are a resident of University Towers on NC State leased floors, floors 4-6, please follow guidelines from University Towers management, however, we encourage you to check out and return to your permanent residence.

Housing Check-outs and Refunds

  • You do not need to complete a housing cancellation.  Officially checking out at your Community Service Desk and returning your key(s) will confirm your cancellation request.
  • All communities will be doing checkouts through your community Service Desk. Your appointment time indicates when you are to come to the Service Desk of your community to return your key(s).  Residents who move out without completing the checkout process are subject to improper checkout fees.
  • Residents must completely remove all personal belongings from the room/apartment and return your key(s) to officially check out of your space at your appointment time.  Residents are not permitted to mail keys back to complete your checkout.
  • If you violate the University’s Community Standards or Code of Conduct prior to your move-out time, you may be referred to the Office of Student Conduct and required to vacate your on-campus assignment sooner than your scheduled time.
  • Refunds will be calculated based upon the start date of the fall housing contract and your official check out date.  Refunds will be reflected on your student account. Please allow at least 10 business days for your account to reflect the adjustment.

Special Circumstance Housing Requests

Residents who believe they need to remain in University Housing must complete a Special Circumstance Housing Request Form by noon on Friday, August 28. Residents can expect a response to this request by 5 p.m. on or before Wednesday, September 2. The following criteria will be considered for residents requesting to remain in on-campus housing:

  • International students.
  • Those experiencing housing insecurity.
  • Those who need access to reliable internet or technology.
  • Those with academic commitments that require an on-campus presence, including graduate students with on-campus courses.
  • Out of state students who are unable to travel at this time.
  • Permanent residents of ES King or Western Manor Apartments.
  • Those who have a high-risk family member at home.
  • Those with other compelling needs or hardships.

Semesterly housing charges will remain in place for those approved to remain on-campus.

Faculty, staff and graduate students for whom E.S. King Village or Western Manor is their permanent address will be allowed to remain. However, you will need to complete the Special Circumstance Housing Request Form so we have accurate records of who will remain in on-campus housing.

Mail and Packages

Prior to departing campus, you will need to pick up any mail or packages that have been delivered for you.  Mail and packages not picked up by Sunday, September 6 will be returned to sender.  You will need to contact package delivery companies to redirect your delivery to a different address.  Any first class USPS mail or packages received after you depart campus will be returned to sender. Those approved to remain on campus will receive additional information regarding mail and packages at a later time.

Resident Safety

During the check-out process, please adhere to the following safety guidelines.

  • Do not complete your check-out if you or anyone helping you move are feeling unwell.
  • Please limit the number of people assisting you with check-out.
  • You and those assisting you must wear a face covering while on campus.
  • Wash your hands regularly and use hand sanitizer.
  • Practice physical distancing.
  • Adhere to the elevator occupancy signs.

The safety and wellbeing of our residents is our top priority and we will provide updates to residents as we are able. Additionally, due to the rate of community spread in our area, we recommend all students self-quarantine for a period of 14 days once you return home. It is also recommended that students who are a direct contact of a person who has tested positive get tested themselves.  Please continue to refer to ncsu.edu/coronavirus for more information from the university.

In Wolfpack pride,
NC State University Housing


August 21, 2020

Important Housing and Dining Updates

Dear residential student,

As indicated in Chancellor Woodson’s message sent to the campus community on Aug. 20, while all undergraduate classes are going online for the remainder of the fall semester, University Housing buildings are not closing.  Residential facilities will remain open for those who would like to continue living on campus.

Additionally, NC State Dining remains committed to serving you with a wide range of safe and satisfying dining options. Please see below for additional information.

University Housing

Residents Cancelling Housing

If you are interested in canceling your housing agreement, please complete the cancellation request form in MyPack Portal. This form must be completed to process your cancellation request. Once you have completely moved your belongings out of your space, please officially check out and return your key(s) at your Community Service Desk. Area Desks are open from 7 a.m. – midnight each day to assist with check-outs and key returns.

You will be charged a daily prorated rent amount based upon the housing agreement fall start date until the date you check out and return your key(s). There is no additional fee to cancel. Canceling housing for the fall will cancel your housing for the full academic year. If you wish to return to University Housing for the Spring 2021 semester, Spring Only housing applications will be available on Oct. 5. We are not able to guarantee the same space in the spring, but we will do our best to accommodate requests.

If you are a first-year student, you only need to submit a cancellation request. You do not need to also submit a First-Year Appeal.

To promote a safe check-out process, please remember the following guidelines:

  • Limit the number of people who come to help you move out (no more than 2).
  • You and those assisting you are required to wear masks while on campus.
  • You and those assisting you are encouraged to wash your hands frequently.
  • Follow elevator occupancy guidelines that are posted in your building.
  • Practice physical distancing.
  • Do not complete the check-out process if you are feeling unwell.
Residents in Quarantine or Isolation (either currently on or off campus)

If you are currently in quarantine or isolation, you must remain in your current location until you have been medically cleared by Student Health Services. You cannot have other people go into your space to remove your belongings. You should finish out your quarantine or isolation at home, or in your temporary location, before moving out your belongings.  If you plan to leave University Housing after you complete quarantine or isolation, submit your cancellation request via your MyPack portal before accessing your space. Please include in your cancellation that you are currently in quarantine or isolation and cannot yet move out.  We will work with you regarding the date on which your refund will be based.

Residents Remaining in University Housing

If you wish to remain in University Housing, there is no additional action needed on your part. However, If you remain in campus housing, you may be required to change rooms so that we can effectively reduce density in residence halls. Priority will be on moving residents out of double rooms as space permits.  Every effort will be made to limit any disruption to resident schedules.

Greek Village Housing

Greek Village is home to both university-owned and privately-owned or managed facilities. Each facility is governed by a lease agreement between the State of North Carolina and the House Corporation.  Room agreements for both university-owned and privately-owned facilities are online and reference that lease, defining the role of the organization around termination of the agreement. If you are considering terminating your agreement, please start conversations with your House Corporation.

To formally initiate the process, you must submit a cancellation request through MyPack Portal. The request is pending until approved by the House Corporation and the Department of Fraternity and Sorority Life. An email will be sent confirming the cancellation request is approved.

NC State Dining Plans

To change or cancel your meal plan, visit https://dining.ncsu.edu/change-or-cancel-your-meal-plan. Please allow 24 hours after your housing cancellation has been processed to submit your request. Traditional plans will be prorated based on the number of days between first use and date of cancellation divided by 112 days. Dining dollars balances associated with current semester meal plans will be reimbursed. Rollover Dining dollars from previous semesters will carry forward through the spring term before expiring on the last day of spring meal plan service. Commuter plans will be reimbursed for the full account balance. Block plans will be reimbursed for the number of unused meals. For questions, contact the Wolfpack One Card Office at 919-515-3090wolfpack-one-card@ncsu.edu, or chat with us between 8 a.m. – 5 p.m. Monday through Friday.

Support

The NC State community is available to support you while you are on campus.  If you need assistance, please reach out.


July 30, 2020

Important Move-in Information

Dear University Housing resident:

The Fall 2020 semester is here, and we can’t wait to see you on campus in the coming week!  

This important message contains updated instructions about the move-in process. Please read it in its entirety, and share it with those who may be assisting you with move-in. In order to Protect the Pack, University Housing will strive to provide a move-in experience that is as contactless as possible. 

Take a few moments to review important information found within our 2020 Move-in Guide and Community Standards Addendum, including packing tips, mail and package information, and amendments to our Community Standards and expectations for residents due to COVID-19. You may find it useful to bookmark this document to reference later.

If you or your move-in assistants feel sick or have been in contact with someone confirmed to have COVID-19, we ask that you delay your arrival to campus until you have been cleared by a medical professional.

BEFORE YOU ARRIVE

  1. Sign up for your move-in appointment.  If you have not already done so, be sure to select a move-in appointment. Instructions to sign-up can be found on our website
      • As a reminder, you may edit your scheduled appointment up to 24 hours before your selected appointment time. 
      • Note for University Towers residents:  Please consult with University Towers management for specific check-in information. University Towers is a privately owned property and as such, has specific traffic, parking and move-in information for the property.
  2. Plan your route to campus by printing and reviewing the move-in parking placard with directions for your assigned residence hall/apartment. Most residents on NC State’s main campus are asked to approach campus via Western Boulevard. 
    • Due to construction, road closures, and a number of private apartment complexes moving in, please avoid arriving to campus via Hillsborough Street. Note:  Hillsborough Street will be CLOSED on Saturday and Sunday, August 1-2 for paving, west of Friendly Drive.
  3. Be aware of what to (or not to) bringAll students must bring a photo ID and a mask with them. Visit the University Housing website for a list of things you should consider bringing and a list of things you should leave at home. We want you to make your space on campus feel like home while remaining safe, so be sure to review the NC State Suggested Packing List. We also recommend you bring a small cart to assist with move-in and a tarp or some type of large covering with you to help protect belongings during the move-in process in case of rain.  
  4. Pack for your Wolf Den in stackable containers and label each container with your last name, building and room number. Additionally, we encourage you to limit the number of items you bring to campus in the event the university needs to close the residence halls and apartments at a later date.
  5. Know where you will check-in and what you will need in order to check-in. All the details can be found in our Move-in Guide and on our website.  

MOVE-IN DAY TIPS

 

  • Follow the instructions on your parking placard for access to unloading zones for each community. Due to changes in traffic flow on and around campus during move-in, we encourage you to use the directions listed on your placard in lieu of GPS directions.
  • Only residents should go to their community’s check-in location to pick up their keys. Remember that you will need either your student ID or a government-issued photo ID when you check-in, so please make sure you have one with you.
  • Plan for someone to remain with your vehicle while you unload, and move your vehicle to long-term parking as soon as it has been unloaded. 
  • In order to create a move-in experience that is as contactless as possible, NC State staff and volunteers will not be able to assist in unloading or moving student belongings. Please plan accordingly.
  • Each student is limited to no more than two (2) people to assist them with move-in. 
  • Maintain physical distancing throughout the move-in process. 
  • Face coverings are required to be worn on campus at all times. All residents and their move-in assistants should bring a mask and be prepared to wear them, covering both the nose and mouth.
  • Limit the number of people in an elevator to just yourself and your two move-in assistants (if applicable). 
  • Remember that the goal of move-in appointments is to limit the number of people passing through our suites, hallways, stairwells, or elevator lobbies at any given time. We ask that any family or friends who are assisting with move-in vacate the building at the end of your move-in appointment slot. They are welcome to return after 5:00 p.m., once things have slowed down at the conclusion of the day’s move-in activities.
  • New students who have not already received their NC State ID card should allow time on their day of arrival to pick up their card from Stafford Commons, outside Talley Student Union, prior to 5:00 p.m. You will need your ID card to access your residence hall building after 5:00. You will also need it to access your meal plan. Core meal plan holders (Dining Hall, Flex and Flex Plus) can use their guest meals or dining dollars to treat their family or friends helping with move-in to a dining hall meal.
  • If your ID card is not working on the evening after you arrive, visit your community’s Service Desk for assistance. 

As a university we do all we can to make navigating campus and getting through the check-in process as smooth and efficient as possible. Thank you in advance for your patience and understanding as we move you and your neighbors into your new home!

If you have questions regarding your arrival to campus or the move in process, check out our resources online at go.ncsu.edu/move-in2020 or email housing@ncsu.edu

Go Pack!

University Housing


July 14, 2020

Isolation and Quarantine Housing Information

In response to COVID-19 planning efforts, University Housing has identified several locations that may be used to accommodate residents who need self-quarantine or isolation housing.  

Self-quarantine is defined as individuals who are not currently positive with COVID-19 but have or may have had direct contact with an individual who has tested positive. Isolation means an individual has tested positive for COVID-19.

If a resident has been exposed to or tests positive for COVID-19, they will be encouraged to go home or to a safe off-campus location for monitoring or recovery. If a resident is not able to go home or to another off-campus location, we will assign them to self-quarantine/isolation housing.   

University Housing has identified 4 buildings in ES King Village and 2 buildings in the Avent Ferry Complex that can be used for self-quarantine/isolation housing.  The locations have been identified because they are physically separated from other residential housing buildings and have independent entrances. Each location has private bathrooms for the individuals assigned, as well.  

Residents assigned to a self-quarantine/isolation space are instructed not to leave the space unless in the event of an emergency. They are not allowed to use common area spaces including laundry rooms, kitchens, and lounges. Meals will be delivered to them so they will not be going to any dining facility on campus.


July 7, 2020

Fall 2020 Move-In Information

We are so excited to welcome you to the land of the Wolfpack!  Please read this message in its entirety as there are details about move-in you need to be aware of as you plan. To promote COVID-19 safety, University Housing will strive to provide a move-in experience that is as contactless as possible.

Before you Arrive

  1. Sign up for your move-in appointment.  Move-in is by appointment only.  Appointments are available in 3-hour time slots between 8 a.m. – 5 p.m. each day from July 31 – August 9. 
    • Log into MyPack Portal and go to the Student Housing link to enter the Housing Portal
    • Select Manage My Housing which is located in the red navigation bar
    • Select Fall Move-in Appointments
    • Hit the Save and Continue Button
    • Select your move-in appointment
    • Once you select your appointment, you will be asked to confirm it.
    • Once you confirm your appointment, you will receive a confirmation email sent to your ncsu.edu email address.
  2. Plan your route to campus by printing and reviewing the move-in parking placard with directions for your assigned residence hall/apartment.
  3. Be aware of what to (or what not to) bring.   All students must bring a photo ID and a mask with them. Visit the University Housing website for a list of things you should consider bringing and a list of things you should leave at home.  We want you to make your space on campus feel like home while remaining safe, so be sure to review the NC State Suggested Packing List.  We also recommend you bring a small cart to assist with move-in and a tarp or some type of large covering with you to help protect belongings during the move-in process in case of rain.
  4. Pack for your Wolf Den in stackable containers and label each container with your last name, building and room number.  Additionally, we encourage you to limit the number of items you bring to campus in the event the University needs to close the residence halls and apartments at a later date.
  5. Know where you will check-in and what you will need in order to check-in. All the details can be found in our Fall Move-in Guide on our website.

Safety Measures

  1. In order to create a move-in experience that is as contactless as possible, NC State staff and volunteers will not be able to move student belongings this year. Please plan accordingly.
  2. Each student is limited to no more than two (2) people to assist them with move-in.
  3. Maintain physical distancing throughout the move-in process.
  4. Masks are required on campus at all times.  You and your move-in assistants should bring a mask with you and be prepared to wear them.
  5. Limit the number of people in an elevator to just yourself and your two move-in assistants (if applicable).

Move-In Day

  1. Getting checked in to your residential community: Visit the Fall Move-in Guide website for the check-in location for your assigned residential community.  You will need a photo ID when you check-in, so please make sure you have one with you.  If you already have your NC State student ID, that is the best ID to have in order to speed up your check-in process.
  2. Traffic patterns on and around campus will be adjusted on move-in days.  Please review the placard you printed from NC State Transportation for the directions to your assigned residence hall.  Due to changes in traffic flow onto and around campus during move-in, we encourage you to use directions listed on your placard in lieu of GPS directions.
  3. Upon arrival:
  • Your vehicle will need to be unloaded by any move-in assistant you may bring to campus with you.
  • As soon as you are unloaded, your car will need to be relocated to long-term parking.
  • Simultaneously, you will be directed to pick up your room/apartment key(s) at your designated building location. Find your Check-In Location on our website.
  • If you don’t already have it, you will then need to go to Stafford Commons, on the north side of Talley Student Union, to obtain your University-issued ID card, after unloading your vehicle but prior to 5:00 p.m.

After Move-in

Wolfpack Welcome Week –  or #NCStateWWW marks the beginning of every fall semester with a series of events that allow new students to start building their community at NC State. Download the mobile guide now so you get a notification when the schedule is released at: go.ncsu.edu/ncstatewww.

As a university, we do all we can to make navigating campus and getting through the check-in process as smooth and efficient as we can. Thank you in advance for your patience and understanding as the Pack moves into the land of Red and White. 

If you have questions regarding your arrival to campus or the move-in process, check out our resources online at go.ncsu.edu/move-in2020 or email housing@ncsu.edu. Enjoy the rest of your summer!


June 1, 2020

Fall Housing Update

We hope you are doing well and staying safe and healthy!

University Housing is following up on the recent announcement regarding the August 10 start date for the Fall 2020 Semester to provide you important updates related to being an on-campus resident this fall. More specific information will be available on our website in the coming days and weeks so please keep checking for the latest information.

Housing Assignment Updates

  • New first-year student assignments will be released at the end of June.
  • For returning, transfer, and graduate students on a waiting list for on-campus housing – we are making every effort to house as many residents as possible for the upcoming academic year in accordance with health and safety guidelines. We will be in touch with on-campus housing offers beginning June 8.

Fall Housing Move-in  

  • Fall move-in will be held July 31 – August 9 by appointment only. Move-in appointments will occur in 3-hour blocks. Sign up for appointment times will begin July 6.  This includes new incoming undergraduate and graduate students living in ES King Village and Western Manor Apartments.
  • We are asking that you limit the number of people coming with you to assist with move-in to two people.
  • Masks and other CDC recommendations (frequent hand-washing, etc.) will be expected during the move-in process.
  • Detailed information will be available on the University Housing website.

Students with pre-existing or immunocompromised medical conditions

  • A limited number of additional single rooms have been added to our inventory to assist students with some pre-existing medical conditions or are immunocompromised.  
  • Please visit the Disability Resources Office website to review the steps necessary to submit a request for consideration.

Housing Agreement Changes

The 2020-2021 Housing Agreement has been adjusted with the following addendums as a result of COVID-19:

  • Fall Housing Agreement dates have been modified to July 31- November 20 to accommodate the new academic calendar term.
  • For permanent residents of ES King Village and Western Manor, Fall Housing Agreement dates will remain August 9 – December 31. 
  • A new provision has been added, which reads as follows:
    • 20. COVID-19
    • NC State and resident acknowledge the ongoing possibility of restrictions for on-campus housing due to the COVID-19 virus.  Notwithstanding anything in this Agreement to the contrary, NC State may adjust the agreement schedules contained in Section 3.5 or temporarily close housing facilities as necessary in NC State’s sole discretion to preserve the health and safety of residents and the campus community.  NC State’s total liability in such cases shall be limited to issuing pro rata refunds or credits for such periods that residents are prohibited from residing in university housing unless otherwise directed by the UNC System.
    • In the event NC State requires resident to vacate university housing, resident will be responsible for removing all valuable personal items at that time. In certain circumstances, NC State may remove possessions and/or furnishings from housing units in order for those units to be used for other emergency purposes. NC State will not be responsible for loss or damage to resident’s personal items that must be moved and stored in such instances.

Please visit the University Housing website (housing.dasa.ncsu.edu) for more details and regular updates on these and other guidelines for fall on-campus housing. Our top priority remains the health and safety of our students and the Wolfpack community. We appreciate your time and understanding as we together work to Protect the Pack, and we look forward to seeing you on campus in August.


April 29, 2020

Move Out Information

We hope that you are staying safe and healthy as we continue to navigate the impacts of the COVID-19 pandemic. University Housing, in coordination with campus partners, has developed a plan for students to complete the spring 2020 move out process. We can now allow students to return to campus and retrieve their belongings as long as students practice, and the university enforces, physical distancing guidelines as required under the governor’s executive order.

You are receiving this message because our records show that you have not officially checked out of housing for the spring semester.  This means you may have some or all of your belongings in the room/apartment or you have not returned your room/apartment key(s).

As a result, you must inform us of one of the following:

  • Option 1 – you completed your move out and any remaining items can be donated,
  • Option 2 – you will sign up for a checkout appointment time to come to campus and complete your move out between May 1 – May 10 or
  • Option 3 – you are unable to return to complete a move out of your assignment and can work with an NC State approved vendor to purchase packing, shipping or storage services

Option 1

If you already completely moved out, please select option 1 on the Spring 2020 Closing Form. This means you will not be returning to campus and any remaining items in the room can be donated. If you still have your key(s), please mail the key(s) back to University Housing by May 10 in order to avoid lock core change charges. You can mail your key(s) to the address below using US Postal Service first class or Priority mail only. Please tape the key to a sturdy piece of paper (like an index card) with your name, student ID number, housing location, and contact information, before placing it in an envelope.  Please send to:

University Housing – Key Return
Campus Box 7315
1112 Pullen Hall
Raleigh, NC 27695

Option 2

For those who can come to campus and completely move out, please select option 2 on the Spring 2020 Closing Form and select a check out time between May 1 – May 10. In order to practice recommended physical distancing, we are limiting the number of students/families in the buildings at one time. While on campus completing the move out process we ask that you

  • Bring no more than 2 people with you to help with the move out process.
  • Limit the people in elevators at one time to the people helping you to move out.
  • Remember to bring personal protective gear such as gloves, masks, and sanitizing wipes to aid in your safety as you move your belongings.
  • Discuss your plans with your roommate/suitemates in advance in order to limit the number of people in a given space at the same time and coordinate separate move out times.
  • Wash your hands frequently and encourage those assisting you to do the same.

Express check out envelopes will be taped to your door for you to fill out, insert your Housing-issued key(s) into, and leave the envelope on your desk. Be sure to put your name and NC State ID number on the envelope. If you do not see the envelope taped to your door when you are ready to check out, please go to your building/area service desk to retrieve a check out envelope. If you no longer have your keys, email housing@ncsu.edu to confirm that you have checked out and have lost/misplaced your key(s).

Option 3

For those who cannot come to campus and completely move out, please choose option 3 on the Spring 2020 Closing Form.  If you cannot return to campus to move out in the time period stated above (due to geographical distance from NC State or you/those helping you move out are feeling unwell), packing, shipping, or storage of items is possible. We have two approved vendors that you can work with to purchase packing and shipping or storing of items. You are responsible for mailing your key(s) back to us immediately to finalize your check out; refer to mailing information in Option 1 for details on mailing back your key(s).

Our ability to offer the on campus check out process is contingent on all who are returning to campus being well, following recommended safety guidelines and adhering to appropriate physical distancing. Please understand those not adhering to these requirements may be asked to leave. Any items remaining in rooms after May 15 will be donated. If you have questions, please contact University Housing at housing@ncsu.edu. We appreciate your continued understanding and cooperation as we make every effort to keep our campus safe and healthy.


March 20, 2020

Reminder: Practice Healthy Social Distancing Habits

We are pleased to be able to provide accommodations for you during this unprecedented time. Medical professionals have strongly recommended social distancing as a method to slow the progression of COVID-19 being passed from person to person. As you may know, North Carolina has now been designated as a place where community spread is happening. There is also new data indicating that although younger people, in general, have milder disease, those populations can get seriously ill and can act as sources of infection for others. Social distancing is more important than ever!

The university has taken precautions to attempt to provide a safe environment for you to continue your studies. However, we can not do this alone and need you to take personal actions as well to protect yourself when in public. Since the virus is becoming more widespread, including spreading in the community, no one can guarantee that you will never get exposed to the virus or get sick from it. The conditions are rapidly evolving and change daily. We reserve the right to move you to a different room or residence hall or cancel your campus accommodation if necessary to protect campus health and safety. Further, we may reach a point where we can no longer accommodate students living on campus based on a granted exception.

We expect you to follow the below expectations effective immediately, not only for your own safety, but for that of your fellow members of the Wolfpack:

  • No social gatherings
  • Social distancing practices should be followed (at least 6 feet between people) at all times.
  • Wipe down surfaces and high touch areas in your room with simple cleaning solutions. Do not use sprays.
  • Wash your hands with soap and water frequently.
  • Cover your cough and sneeze.
  • Throw used tissues into a waste bin and wash your hands immediately.

As a reminder, you are still subject to the terms of your University Housing Agreement as well as responsible for following the Community Standards. In addition, due to the current campus status, our residence halls will be operating with reduced University Housing staff and services, such as limited maintenance and housekeeping.

Failure to follow the guidelines about gatherings may result in a referral to Student Conduct, follow up by NC State University Police, and potential removal from University Housing.  Should your circumstances change, or you no longer desire to remain on campus, you should contact us immediately at housing@ncsu.edu.

We recognize technology cannot replace the power of human connection, but there are ways to stay connected and support social distancing. Possibilities to stay engaged with peers include:

  • Watch a movie with friends using Netflix Party
  • Attend a virtual concert by logging into one of these concerts at the same time
  • Participate in a virtual fitness class offered by the YMCA
  • Participate in virtual workouts, meditation, and wellness classes through Wellness and Recreation
  • Tour a National Park including Yellowstone and Yosemite
  • Use GroupMe, WhatsApp, Band to create a group chat

Thank you for taking care of yourselves, fellow members of the Pack and the larger community.  Together, following these steps, we can help to “flatten the curve”.


March 20, 2020

New Mail Delivery Process

You have been approved to remain on campus for the remainder of the semester.  Please see the important information below regarding mail services during this period of limited operations on campus:

Packages

  • Until further notice, University Housing will only accept United States Postal Service (USPS) first class mail.
  • We will no longer accept packages from carriers such as Amazon, UPS, FedEx and companies like these. If your package has already arrived on campus as of today, March 20, we will process it and send you a notice to pick up.

Mailing Address Updates

Residence Hall, Wolf Village, and Wolf Ridge Residents
  • Use the following mailing address for your USPS first class mail:

Your Name
University Housing Office
1112 Pullen Hall, Box 7315
Raleigh, NC  27695

  • To ensure your mail is properly delivered to the University Housing office, we encourage you to process address change requests directly with companies who routinely send you mail, including:
  • Bank, credit card and cell phone providers
  • Monthly subscriptions (Magazines, Hello Fresh, etc.)
  • Family and friends
  • Please check your mailbox by Sunday, March 22, 2020 and remove any mail you have received. On Monday, March 23, 2020, we will remove any mail remaining in the residence hall or apartment mailboxes.
  • When we receive USPS first class mail for you, you will receive a notice from University Housing to your NC State student account informing you of pick up options. Pick up will be available at the University Housing office on Tuesday or Thursday between 10:00 a.m. – 3:00 p.m. weekly, which is subject to change. Please bring a Photo ID.
E.S. King and Western Manor Residents
  • Please continue to use your current mailing address to receive USPS mail. USPS delivers mail directly to your mailboxes and will continue to do so.
  • If a USPS package that is attempting to be delivered does not fit in the mailbox at E.S. King or Western Manor, USPS has informed us they will leave a notification slip in your mailbox for your package to be picked up at the Avent Ferry Post Office located at 2100 Lake Dam Road, Raleigh.

These changes to our mail process will help you to continue to receive USPS mail.  We appreciate your flexibility and understanding as we operate with limited services.


March 17, 2020

Effective immediately and throughout the remainder of the spring semester, NC State students who occupy university housing are instructed to remain at or return to their permanent off-campus residences, unless granted an exception by University Housing. Residential facilities will remain open until 5 p.m. Sunday, March 22. This includes undergraduate and graduate students in residence halls, Wolf Ridge, Wolf Village, ES King Village, and Western Manor.

  • If you are on campus currently, please make plans to return to your permanent residence by this date.
  • If you are currently away from campus, you have until this date to return to campus to gather essential items only. 
  • If you are a resident of University Towers on NC State leased floors, please follow guidelines from University Towers management, but we encourage you to return to your permanent residence.
  • If you are currently in self-quarantine, regardless of location, do not return to campus to retrieve any of your belongings.
  • You do not have to move all of your belongings out immediately. 
  • After March 22 at 5 p.m., access to all housing facilities will be restricted.  

Housing Checkouts

For students who are currently on campus and plan to fully check-out of their room / apartment now, all communities will be doing express checkouts; there will be an envelope on your door that you will need to fill out, insert your Housing-issued key(s) into, and leave the envelope on the desk in your assigned room. Be sure to put your name and NC State ID number on the envelope. If you do not see the envelope taped to your door when you are ready to check out, please go to Holmes Hall (located on Cates Avenue) to retrieve a check out envelope. If you completely move out and leave your key(s), email housing@ncsu.edu to confirm that you have checked out.

Students who have no other housing option must complete a Special Circumstance Housing Request Form by Thursday, March 19 at Noon. One of the following criteria must be met in order to remain in on-campus housing:

  • International students 
  • Those experiencing housing insecurity, or 
  • Those with personal extenuating circumstances 

Students granted an exception to remain on campus will be required to pass a health screening and will receive more detailed instructions. If you are granted an exception to remain on campus, you may be asked to consolidate to another location.

If students need to access critical belongings in your on-campus residence after March 22 through the end of the spring semester, please contact University Housing at housing@ncsu.edu. These inquiries will be reviewed on a case by case basis, as the ability to respond to these requests will be severely limited. Otherwise, University Housing will contact you after April 1 with additional information about gathering belongings in a manner that best protects your health and the health of the community.

Faculty, staff and graduate students (with families) for whom E.S. King Village or Western Manor are their permanent address, will be allowed to remain. However, you will need to complete the Special Circumstance Housing Request Form so we have accurate records of who will remain in on-campus housing.

Mail and Packages

For those not approved to remain on campus, you will need to contact package delivery companies to redirect your delivery to a different address. Those approved to remain on campus will receive additional information regarding mail and packages at a later time.

The safety and wellbeing of our residents is our top priority and we will provide updates to our on-campus community as we are able. We recommend you refer to ncsu.edu/coronavirus for more information from the university. Additionally, please continue checking your NC State email as a primary source for communication from the university as we navigate this together.  

Date Action Required
Tuesday, March 17 – Sunday, March 22 Those students not approved to stay may retrieve essential items from their residence hall rooms. Continue to practice social distancing during this time.
By Thursday, March 19, Noon Complete Special Circumstance Request Form.
Sunday, March 22, 5 p.m. Students not approved through the Special Circumstance Request Form are required to leave the residence halls and on-campus apartments.
Monday, March 23, 8 a.m. Card access restrictions begin. Email housing@ncsu.edu if you have an emergency need to retrieve additional belongings from your room. Ability to respond to these requests will be severely limited.

Support Services


March 12, 2020

As you are aware, operations at NC State are rapidly changing and as we work through this complex situation together, we wanted to share some information related specifically to the residential community.  At this time, the university is open and students are free to come and go from University Housing facilities. You will need your ID and room key(s) to access your housing assignment. If you are on campus during this extended break period, there are some things to keep in mind:

  • Due to limited staffing, service desk and mail operations will be suspended until the university resumes normal operations. 
  • If you are locked out of your room and need assistance, call your residential community’s duty phone. 
  • Access to some facilities and student support services may be limited. Please check websites for updates (ie, dining, student service units, etc.).
  • In order to practice social distancing, there will be no programs or events planned in University Housing spaces.
  • Residents are expected to adhere to all policies and procedures related to community standards and student conduct. Violations of the University Housing Agreement or Community Standards may result in disciplinary action.
  • Do not prop doors and if you feel unsafe in any situation, contact University Police at 919.515.3000.
  • Residents of University Towers should also adhere to the guidelines shared by University Towers management.

We are not in self-quarantine at this time, but if you have traveled to a CDC Level 2 or Level 3 location, have traveled to a location identified as having community spread, or have been exposed to someone who has tested positive for COVID-19, you should not return to campus.  We realize some of you may come back with or develop illnesses that need attention. If this is the case, call Student Health at 919.515.2563.   

The safety and wellbeing of our residents is our top priority and we will provide updates to our on-campus community as we are able. We recommend you refer to ncsu.edu/coronavirus for more information from the university. Additionally, please continue checking your NC State email as a primary source for communication from the university as we navigate this together.