Coronavirus Messages

August 14, 2020

Quarantine/Isolation Housing

We know that concern is high as we begin a new academic year during the COVID-19 pandemic.  As a member of our on-campus community, please know that the safety and wellbeing of our residents is our top priority.  To that end, we want to provide you with as much information as we can regarding the impact of COVID-19 on the NC State on-campus community and NC State’s expectations/processes as it relates to containing the spread of COVID-19.

DEFINITIONS

It is important to understand the distinction between quarantine and isolation:

  • Self-Quarantine: Not exhibiting symptoms, but you have been exposed or there is reason to believe you may have been exposed. CDC recommends at least 14 days of quarantine from the time of the last contact with an infected person.
  • Self-Isolation:  CDC recommends at least 10 days from the onset of symptoms or from the date of the test if there are no symptoms.

FACILITIES

In accordance with recommendations from the UNC System, NC State University Housing has identified buildings on campus to serve as self-quarantine and isolation spaces for the 2020-2021 academic year.  These buildings were selected because they meet CDC requirements for self-quarantine and isolation housing, as well as allow for fully contactless moves that do not require or promote contact between other residents or university staff.  Additionally, these spaces have individual exterior doors and private bathrooms.

STUDENT ASSIGNMENT TO Q/I SPACES

Quarantine and isolation housing will be available for on-campus residents only. There are no additional housing charges for quarantine/isolation housing.  Off-campus residents will be encouraged to go home or remain in their off-campus residence to self-quarantine or self-isolate if necessary.

When a resident(s) with an on-campus assignment is diagnosed with, is presumed positive for COVID-19, or has come in direct contact with someone who has been diagnosed with COVID-19, they will be expected to self-isolate or self-quarantine and will be followed by the NC State COVID-19 Contact Tracing Program conducted by Student Health Services. Student Contact Tracing form

  • If a resident receives the recommendation from Student Health or a local health agency to self-quarantine or isolate, the first request is for that individual to go home or to some off-campus location for the identified time period.
  • If a resident is unable to stay somewhere off-campus for their self-quarantine or isolation period, University Housing will provide a space in one of the identified on-campus buildings.
  • For the duration of the resident’s self-quarantine or isolation period, they are not permitted to leave their space, except in the event of a medical emergency or if the fire alarm for the building is activated.
  • The university will monitor residents who stay in self-quarantine or isolation and will provide meals and medical assistance, if needed.
  • Housekeeping will go into the suite after it has been totally vacated (and after a lapsed time of at least 3 hours) to sanitize the common spaces including the hallway and the bathroom. Housekeeping will not enter or clean individual student rooms.

WHAT TO EXPECT IF YOU NEED QUARANTINE/ISOLATION HOUSING

  • Student Health Services medical provider(s) will discuss with the student the need for either quarantine or isolation housing based upon consultation with the student or the student’s off-campus provider.
  • Student Health Services will notify University Housing of the need for quarantine/isolation housing for the resident.
  • University Housing will send a joint email from University Housing and Student Health Services (sent from housing-covid@ncsu.edu) to the resident(s) informing them of the need to move to quarantine or isolation housing with very specific instructions regarding:
    • Specific temporary room assignment location.
    • A list of suggestions for what to pack for the limited stay.
    • Contactless access to the key for the temporary housing location.
    • How to request meal service from University Dining.
    • Use of the space (linens and well kit meal bags are provided, facility emergency protocols)
  • Student(s) should ensure they have completed the Contact Tracing Program form for Student Health Services.

FOOD SERVICE DURING QUARANTINE/ISOLATION HOUSING 

Should a student be assigned to quarantine/isolation housing, NC State Dining will provide meals as follows:

  • Meals will be packaged from daily dining hall menus.
  • Dining will work with each student on any dietary needs. 
  • Dining will provide a get well kit that includes bottled water, soup, snacks and other items.
  • Meals will be delivered once per day and include enough food for two meals.

On-Campus Students with a Meal Plan | Delivered meals will be covered according to the following:

  • Quarantine meals are included for students enrolled in “Core” Meal Plans (Dining Hall Plan, Flex Plan and Flex Plus Plan)
  • Students enrolled in Block Meal Plans will be charged two meals per day.
  • Commuter Plans and Dining Dollar accounts will be charged $15.00 per day.

On-Campus Students without a Meal Plan | Delivered meals will be charged to the student’s account at a rate of $15 per day.

Students living in Fraternity/Sorority Housing | For students that live in a house without a meal service, NC State Dining will charge delivered meals to the student’s account at a rate of $15 per day. 

BEING CLEARED FROM QUARANTINE/ISOLATION HOUSING

Student Health Services will be monitoring all students who are in quarantine/isolation housing through the Contact Tracing Program.

ISOLATION STUDENTS

  • If a student in isolation housing receives a negative test result, Student Health Services medical provider(s) will inform the student of their results. There are circumstances where even in the face of a negative test result, the health care provider may feel that continued observation is necessary and COVID-19 can not be ruled out. In those circumstances, continued isolation and quarantine will be recommended. 
  • Student Health Services will alert University Housing that the student has been cleared to leave their temporary housing location.
  • University Housing will send an email with specific instructions to the resident on how to vacate the temporary location, specifically advising on:
    • How to return the key to the contactless box
    • How to handle used linens 
    • Emailing University Housing once they have officially moved back to their regular fall assignment.

QUARANTINE STUDENTS

  • If testing is recommended, testing will not occur until at least 5-7 days after the last exposure to someone who was symptomatic or has tested positive for COVID-19 or if symptoms develop.
  • Once the person who may have exposed the quarantined individual(s) has been cleared to return to their fall assignment, Student Health Services will determine the need for stopping or continuing the quarantine housing for all students.
  • SHS will alert University Housing when a student is cleared from quarantine.
  • University Housing will send an email (sent from housing-covid@ncsu.edu) with notice of being cleared.  If the resident has been staying off-campus, they will be permitted to return to their on-campus location at that time. If the resident has been staying in an on-campus temporary location, they will also receive specific instructions on how to vacate the temporary space, specifically advising on:
    • How to return the key to the contactless box
    • How to handle used linens 
    • Emailing University Housing once they have officially moved back to their regular fall assignment.

Please refer to https://www.ncsu.edu/coronavirus/ for more information from the university.  Additionally, please plan to continue checking your NC State email as a primary source for communication from the university as we navigate this together.

July 30, 2020

Important Move-in Information

Dear University Housing resident:

The Fall 2020 semester is here, and we can’t wait to see you on campus in the coming week!  

This important message contains updated instructions about the move-in process. Please read it in its entirety, and share it with those who may be assisting you with move-in. In order to Protect the Pack, University Housing will strive to provide a move-in experience that is as contactless as possible. 

Take a few moments to review important information found within our 2020 Move-in Guide and Community Standards Addendum, including packing tips, mail and package information, and amendments to our Community Standards and expectations for residents due to COVID-19. You may find it useful to bookmark this document to reference later.

If you or your move-in assistants feel sick or have been in contact with someone confirmed to have COVID-19, we ask that you delay your arrival to campus until you have been cleared by a medical professional.

BEFORE YOU ARRIVE

  1. Sign up for your move-in appointment.  If you have not already done so, be sure to select a move-in appointment. Instructions to sign-up can be found on our website
      • As a reminder, you may edit your scheduled appointment up to 24 hours before your selected appointment time. 
      • Note for University Towers residents:  Please consult with University Towers management for specific check-in information. University Towers is a privately owned property and as such, has specific traffic, parking and move-in information for the property.
  2. Plan your route to campus by printing and reviewing the move-in parking placard with directions for your assigned residence hall/apartment. Most residents on NC State’s main campus are asked to approach campus via Western Boulevard. 
    • Due to construction, road closures, and a number of private apartment complexes moving in, please avoid arriving to campus via Hillsborough Street. Note:  Hillsborough Street will be CLOSED on Saturday and Sunday, August 1-2 for paving, west of Friendly Drive.
  3. Be aware of what to (or not to) bringAll students must bring a photo ID and a mask with them. Visit the University Housing website for a list of things you should consider bringing and a list of things you should leave at home. We want you to make your space on campus feel like home while remaining safe, so be sure to review the NC State Suggested Packing List. We also recommend you bring a small cart to assist with move-in and a tarp or some type of large covering with you to help protect belongings during the move-in process in case of rain.  
  4. Pack for your Wolf Den in stackable containers and label each container with your last name, building and room number. Additionally, we encourage you to limit the number of items you bring to campus in the event the university needs to close the residence halls and apartments at a later date.
  5. Know where you will check-in and what you will need in order to check-in. All the details can be found in our Move-in Guide and on our website.  

MOVE-IN DAY TIPS

 

  • Follow the instructions on your parking placard for access to unloading zones for each community. Due to changes in traffic flow on and around campus during move-in, we encourage you to use the directions listed on your placard in lieu of GPS directions.
  • Only residents should go to their community’s check-in location to pick up their keys. Remember that you will need either your student ID or a government-issued photo ID when you check-in, so please make sure you have one with you.
  • Plan for someone to remain with your vehicle while you unload, and move your vehicle to long-term parking as soon as it has been unloaded. 
  • In order to create a move-in experience that is as contactless as possible, NC State staff and volunteers will not be able to assist in unloading or moving student belongings. Please plan accordingly.
  • Each student is limited to no more than two (2) people to assist them with move-in. 
  • Maintain physical distancing throughout the move-in process. 
  • Face coverings are required to be worn on campus at all times. All residents and their move-in assistants should bring a mask and be prepared to wear them, covering both the nose and mouth.
  • Limit the number of people in an elevator to just yourself and your two move-in assistants (if applicable). 
  • Remember that the goal of move-in appointments is to limit the number of people passing through our suites, hallways, stairwells, or elevator lobbies at any given time. We ask that any family or friends who are assisting with move-in vacate the building at the end of your move-in appointment slot. They are welcome to return after 5:00 p.m., once things have slowed down at the conclusion of the day’s move-in activities.
  • New students who have not already received their NC State ID card should allow time on their day of arrival to pick up their card from Stafford Commons, outside Talley Student Union, prior to 5:00 p.m. You will need your ID card to access your residence hall building after 5:00. You will also need it to access your meal plan. Core meal plan holders (Dining Hall, Flex and Flex Plus) can use their guest meals or dining dollars to treat their family or friends helping with move-in to a dining hall meal.
  • If your ID card is not working on the evening after you arrive, visit your community’s Service Desk for assistance. 

As a university we do all we can to make navigating campus and getting through the check-in process as smooth and efficient as possible. Thank you in advance for your patience and understanding as we move you and your neighbors into your new home!

If you have questions regarding your arrival to campus or the move in process, check out our resources online at go.ncsu.edu/move-in2020 or email housing@ncsu.edu

Go Pack!

University Housing


July 14, 2020

Isolation and Quarantine Housing Information

In response to COVID-19 planning efforts, University Housing has identified several locations that may be used to accommodate residents who need self-quarantine or isolation housing.  

Self-quarantine is defined as individuals who are not currently positive with COVID-19 but have or may have had direct contact with an individual who has tested positive. Isolation means an individual has tested positive for COVID-19.

If a resident has been exposed to or tests positive for COVID-19, they will be encouraged to go home or to a safe off-campus location for monitoring or recovery. If a resident is not able to go home or to another off-campus location, we will assign them to self-quarantine/isolation housing.   

University Housing has identified 4 buildings in ES King Village and 2 buildings in the Avent Ferry Complex that can be used for self-quarantine/isolation housing.  The locations have been identified because they are physically separated from other residential housing buildings and have independent entrances. Each location has private bathrooms for the individuals assigned, as well.  

Residents assigned to a self-quarantine/isolation space are instructed not to leave the space unless in the event of an emergency. They are not allowed to use common area spaces including laundry rooms, kitchens, and lounges. Meals will be delivered to them so they will not be going to any dining facility on campus.


July 7, 2020

Fall 2020 Move-In Information

We are so excited to welcome you to the land of the Wolfpack!  Please read this message in its entirety as there are details about move-in you need to be aware of as you plan. To promote COVID-19 safety, University Housing will strive to provide a move-in experience that is as contactless as possible.

Before you Arrive

  1. Sign up for your move-in appointment.  Move-in is by appointment only.  Appointments are available in 3-hour time slots between 8 a.m. – 5 p.m. each day from July 31 – August 9. 
    • Log into MyPack Portal and go to the Student Housing link to enter the Housing Portal
    • Select Manage My Housing which is located in the red navigation bar
    • Select Fall Move-in Appointments
    • Hit the Save and Continue Button
    • Select your move-in appointment
    • Once you select your appointment, you will be asked to confirm it.
    • Once you confirm your appointment, you will receive a confirmation email sent to your ncsu.edu email address.
  2. Plan your route to campus by printing and reviewing the move-in parking placard with directions for your assigned residence hall/apartment.
  3. Be aware of what to (or what not to) bring.   All students must bring a photo ID and a mask with them. Visit the University Housing website for a list of things you should consider bringing and a list of things you should leave at home.  We want you to make your space on campus feel like home while remaining safe, so be sure to review the NC State Suggested Packing List.  We also recommend you bring a small cart to assist with move-in and a tarp or some type of large covering with you to help protect belongings during the move-in process in case of rain.
  4. Pack for your Wolf Den in stackable containers and label each container with your last name, building and room number.  Additionally, we encourage you to limit the number of items you bring to campus in the event the University needs to close the residence halls and apartments at a later date.
  5. Know where you will check-in and what you will need in order to check-in. All the details can be found in our Fall Move-in Guide on our website.

Safety Measures

  1. In order to create a move-in experience that is as contactless as possible, NC State staff and volunteers will not be able to move student belongings this year. Please plan accordingly.
  2. Each student is limited to no more than two (2) people to assist them with move-in.
  3. Maintain physical distancing throughout the move-in process.
  4. Masks are required on campus at all times.  You and your move-in assistants should bring a mask with you and be prepared to wear them.
  5. Limit the number of people in an elevator to just yourself and your two move-in assistants (if applicable).

Move-In Day

  1. Getting checked in to your residential community: Visit the Fall Move-in Guide website for the check-in location for your assigned residential community.  You will need a photo ID when you check-in, so please make sure you have one with you.  If you already have your NC State student ID, that is the best ID to have in order to speed up your check-in process.
  2. Traffic patterns on and around campus will be adjusted on move-in days.  Please review the placard you printed from NC State Transportation for the directions to your assigned residence hall.  Due to changes in traffic flow onto and around campus during move-in, we encourage you to use directions listed on your placard in lieu of GPS directions.
  3. Upon arrival:
  • Your vehicle will need to be unloaded by any move-in assistant you may bring to campus with you.
  • As soon as you are unloaded, your car will need to be relocated to long-term parking.
  • Simultaneously, you will be directed to pick up your room/apartment key(s) at your designated building location. Find your Check-In Location on our website.
  • If you don’t already have it, you will then need to go to Stafford Commons, on the north side of Talley Student Union, to obtain your University-issued ID card, after unloading your vehicle but prior to 5:00 p.m.

After Move-in

Wolfpack Welcome Week –  or #NCStateWWW marks the beginning of every fall semester with a series of events that allow new students to start building their community at NC State. Download the mobile guide now so you get a notification when the schedule is released at: go.ncsu.edu/ncstatewww.

As a university, we do all we can to make navigating campus and getting through the check-in process as smooth and efficient as we can. Thank you in advance for your patience and understanding as the Pack moves into the land of Red and White. 

If you have questions regarding your arrival to campus or the move-in process, check out our resources online at go.ncsu.edu/move-in2020 or email housing@ncsu.edu. Enjoy the rest of your summer!


June 1, 2020

Fall Housing Update

We hope you are doing well and staying safe and healthy!

University Housing is following up on the recent announcement regarding the August 10 start date for the Fall 2020 Semester to provide you important updates related to being an on-campus resident this fall. More specific information will be available on our website in the coming days and weeks so please keep checking for the latest information.

Housing Assignment Updates

  • New first-year student assignments will be released at the end of June.
  • For returning, transfer, and graduate students on a waiting list for on-campus housing – we are making every effort to house as many residents as possible for the upcoming academic year in accordance with health and safety guidelines. We will be in touch with on-campus housing offers beginning June 8.

Fall Housing Move-in  

  • Fall move-in will be held July 31 – August 9 by appointment only. Move-in appointments will occur in 3-hour blocks. Sign up for appointment times will begin July 6.  This includes new incoming undergraduate and graduate students living in ES King Village and Western Manor Apartments.
  • We are asking that you limit the number of people coming with you to assist with move-in to two people.
  • Masks and other CDC recommendations (frequent hand-washing, etc.) will be expected during the move-in process.
  • Detailed information will be available on the University Housing website.

Students with pre-existing or immunocompromised medical conditions

  • A limited number of additional single rooms have been added to our inventory to assist students with some pre-existing medical conditions or are immunocompromised.  
  • Please visit the Disability Resources Office website to review the steps necessary to submit a request for consideration.

Housing Agreement Changes

The 2020-2021 Housing Agreement has been adjusted with the following addendums as a result of COVID-19:

  • Fall Housing Agreement dates have been modified to July 31- November 20 to accommodate the new academic calendar term.
  • For permanent residents of ES King Village and Western Manor, Fall Housing Agreement dates will remain August 9 – December 31. 
  • A new provision has been added, which reads as follows:
    • 20. COVID-19
    • NC State and resident acknowledge the ongoing possibility of restrictions for on-campus housing due to the COVID-19 virus.  Notwithstanding anything in this Agreement to the contrary, NC State may adjust the agreement schedules contained in Section 3.5 or temporarily close housing facilities as necessary in NC State’s sole discretion to preserve the health and safety of residents and the campus community.  NC State’s total liability in such cases shall be limited to issuing pro rata refunds or credits for such periods that residents are prohibited from residing in university housing unless otherwise directed by the UNC System.
    • In the event NC State requires resident to vacate university housing, resident will be responsible for removing all valuable personal items at that time. In certain circumstances, NC State may remove possessions and/or furnishings from housing units in order for those units to be used for other emergency purposes. NC State will not be responsible for loss or damage to resident’s personal items that must be moved and stored in such instances.

Please visit the University Housing website (housing.dasa.ncsu.edu) for more details and regular updates on these and other guidelines for fall on-campus housing. Our top priority remains the health and safety of our students and the Wolfpack community. We appreciate your time and understanding as we together work to Protect the Pack, and we look forward to seeing you on campus in August.


April 29, 2020

Move Out Information

We hope that you are staying safe and healthy as we continue to navigate the impacts of the COVID-19 pandemic. University Housing, in coordination with campus partners, has developed a plan for students to complete the spring 2020 move out process. We can now allow students to return to campus and retrieve their belongings as long as students practice, and the university enforces, physical distancing guidelines as required under the governor’s executive order.

You are receiving this message because our records show that you have not officially checked out of housing for the spring semester.  This means you may have some or all of your belongings in the room/apartment or you have not returned your room/apartment key(s).

As a result, you must inform us of one of the following:

  • Option 1 – you completed your move out and any remaining items can be donated,
  • Option 2 – you will sign up for a checkout appointment time to come to campus and complete your move out between May 1 – May 10 or
  • Option 3 – you are unable to return to complete a move out of your assignment and can work with an NC State approved vendor to purchase packing, shipping or storage services

Option 1

If you already completely moved out, please select option 1 on the Spring 2020 Closing Form. This means you will not be returning to campus and any remaining items in the room can be donated. If you still have your key(s), please mail the key(s) back to University Housing by May 10 in order to avoid lock core change charges. You can mail your key(s) to the address below using US Postal Service first class or Priority mail only. Please tape the key to a sturdy piece of paper (like an index card) with your name, student ID number, housing location, and contact information, before placing it in an envelope.  Please send to:

University Housing – Key Return
Campus Box 7315
1112 Pullen Hall
Raleigh, NC 27695

Option 2

For those who can come to campus and completely move out, please select option 2 on the Spring 2020 Closing Form and select a check out time between May 1 – May 10. In order to practice recommended physical distancing, we are limiting the number of students/families in the buildings at one time. While on campus completing the move out process we ask that you

  • Bring no more than 2 people with you to help with the move out process.
  • Limit the people in elevators at one time to the people helping you to move out.
  • Remember to bring personal protective gear such as gloves, masks, and sanitizing wipes to aid in your safety as you move your belongings.
  • Discuss your plans with your roommate/suitemates in advance in order to limit the number of people in a given space at the same time and coordinate separate move out times.
  • Wash your hands frequently and encourage those assisting you to do the same.

Express check out envelopes will be taped to your door for you to fill out, insert your Housing-issued key(s) into, and leave the envelope on your desk. Be sure to put your name and NC State ID number on the envelope. If you do not see the envelope taped to your door when you are ready to check out, please go to your building/area service desk to retrieve a check out envelope. If you no longer have your keys, email housing@ncsu.edu to confirm that you have checked out and have lost/misplaced your key(s).

Option 3

For those who cannot come to campus and completely move out, please choose option 3 on the Spring 2020 Closing Form.  If you cannot return to campus to move out in the time period stated above (due to geographical distance from NC State or you/those helping you move out are feeling unwell), packing, shipping, or storage of items is possible. We have two approved vendors that you can work with to purchase packing and shipping or storing of items. You are responsible for mailing your key(s) back to us immediately to finalize your check out; refer to mailing information in Option 1 for details on mailing back your key(s).

Our ability to offer the on campus check out process is contingent on all who are returning to campus being well, following recommended safety guidelines and adhering to appropriate physical distancing. Please understand those not adhering to these requirements may be asked to leave. Any items remaining in rooms after May 15 will be donated. If you have questions, please contact University Housing at housing@ncsu.edu. We appreciate your continued understanding and cooperation as we make every effort to keep our campus safe and healthy.


March 20, 2020

Reminder: Practice Healthy Social Distancing Habits

We are pleased to be able to provide accommodations for you during this unprecedented time. Medical professionals have strongly recommended social distancing as a method to slow the progression of COVID-19 being passed from person to person. As you may know, North Carolina has now been designated as a place where community spread is happening. There is also new data indicating that although younger people, in general, have milder disease, those populations can get seriously ill and can act as sources of infection for others. Social distancing is more important than ever!

The university has taken precautions to attempt to provide a safe environment for you to continue your studies. However, we can not do this alone and need you to take personal actions as well to protect yourself when in public. Since the virus is becoming more widespread, including spreading in the community, no one can guarantee that you will never get exposed to the virus or get sick from it. The conditions are rapidly evolving and change daily. We reserve the right to move you to a different room or residence hall or cancel your campus accommodation if necessary to protect campus health and safety. Further, we may reach a point where we can no longer accommodate students living on campus based on a granted exception.

We expect you to follow the below expectations effective immediately, not only for your own safety, but for that of your fellow members of the Wolfpack:

  • No social gatherings
  • Social distancing practices should be followed (at least 6 feet between people) at all times.
  • Wipe down surfaces and high touch areas in your room with simple cleaning solutions. Do not use sprays.
  • Wash your hands with soap and water frequently.
  • Cover your cough and sneeze.
  • Throw used tissues into a waste bin and wash your hands immediately.

As a reminder, you are still subject to the terms of your University Housing Agreement as well as responsible for following the Community Standards. In addition, due to the current campus status, our residence halls will be operating with reduced University Housing staff and services, such as limited maintenance and housekeeping.

Failure to follow the guidelines about gatherings may result in a referral to Student Conduct, follow up by NC State University Police, and potential removal from University Housing.  Should your circumstances change, or you no longer desire to remain on campus, you should contact us immediately at housing@ncsu.edu.

We recognize technology cannot replace the power of human connection, but there are ways to stay connected and support social distancing. Possibilities to stay engaged with peers include:

  • Watch a movie with friends using Netflix Party
  • Attend a virtual concert by logging into one of these concerts at the same time
  • Participate in a virtual fitness class offered by the YMCA
  • Participate in virtual workouts, meditation, and wellness classes through Wellness and Recreation
  • Tour a National Park including Yellowstone and Yosemite
  • Use GroupMe, WhatsApp, Band to create a group chat

Thank you for taking care of yourselves, fellow members of the Pack and the larger community.  Together, following these steps, we can help to “flatten the curve”.


March 20, 2020

New Mail Delivery Process

You have been approved to remain on campus for the remainder of the semester.  Please see the important information below regarding mail services during this period of limited operations on campus:

Packages

  • Until further notice, University Housing will only accept United States Postal Service (USPS) first class mail.
  • We will no longer accept packages from carriers such as Amazon, UPS, FedEx and companies like these. If your package has already arrived on campus as of today, March 20, we will process it and send you a notice to pick up.

Mailing Address Updates

Residence Hall, Wolf Village, and Wolf Ridge Residents
  • Use the following mailing address for your USPS first class mail:

Your Name
University Housing Office
1112 Pullen Hall, Box 7315
Raleigh, NC  27695

  • To ensure your mail is properly delivered to the University Housing office, we encourage you to process address change requests directly with companies who routinely send you mail, including:
  • Bank, credit card and cell phone providers
  • Monthly subscriptions (Magazines, Hello Fresh, etc.)
  • Family and friends
  • Please check your mailbox by Sunday, March 22, 2020 and remove any mail you have received. On Monday, March 23, 2020, we will remove any mail remaining in the residence hall or apartment mailboxes.
  • When we receive USPS first class mail for you, you will receive a notice from University Housing to your NC State student account informing you of pick up options. Pick up will be available at the University Housing office on Tuesday or Thursday between 10:00 a.m. – 3:00 p.m. weekly, which is subject to change. Please bring a Photo ID.
E.S. King and Western Manor Residents
  • Please continue to use your current mailing address to receive USPS mail. USPS delivers mail directly to your mailboxes and will continue to do so.
  • If a USPS package that is attempting to be delivered does not fit in the mailbox at E.S. King or Western Manor, USPS has informed us they will leave a notification slip in your mailbox for your package to be picked up at the Avent Ferry Post Office located at 2100 Lake Dam Road, Raleigh.

These changes to our mail process will help you to continue to receive USPS mail.  We appreciate your flexibility and understanding as we operate with limited services.


March 17, 2020

Effective immediately and throughout the remainder of the spring semester, NC State students who occupy university housing are instructed to remain at or return to their permanent off-campus residences, unless granted an exception by University Housing. Residential facilities will remain open until 5 p.m. Sunday, March 22. This includes undergraduate and graduate students in residence halls, Wolf Ridge, Wolf Village, ES King Village, and Western Manor.

  • If you are on campus currently, please make plans to return to your permanent residence by this date.
  • If you are currently away from campus, you have until this date to return to campus to gather essential items only. 
  • If you are a resident of University Towers on NC State leased floors, please follow guidelines from University Towers management, but we encourage you to return to your permanent residence.
  • If you are currently in self-quarantine, regardless of location, do not return to campus to retrieve any of your belongings.
  • You do not have to move all of your belongings out immediately. 
  • After March 22 at 5 p.m., access to all housing facilities will be restricted.  

Housing Checkouts

For students who are currently on campus and plan to fully check-out of their room / apartment now, all communities will be doing express checkouts; there will be an envelope on your door that you will need to fill out, insert your Housing-issued key(s) into, and leave the envelope on the desk in your assigned room. Be sure to put your name and NC State ID number on the envelope. If you do not see the envelope taped to your door when you are ready to check out, please go to Holmes Hall (located on Cates Avenue) to retrieve a check out envelope. If you completely move out and leave your key(s), email housing@ncsu.edu to confirm that you have checked out.

Students who have no other housing option must complete a Special Circumstance Housing Request Form by Thursday, March 19 at Noon. One of the following criteria must be met in order to remain in on-campus housing:

  • International students 
  • Those experiencing housing insecurity, or 
  • Those with personal extenuating circumstances 

Students granted an exception to remain on campus will be required to pass a health screening and will receive more detailed instructions. If you are granted an exception to remain on campus, you may be asked to consolidate to another location.

If students need to access critical belongings in your on-campus residence after March 22 through the end of the spring semester, please contact University Housing at housing@ncsu.edu. These inquiries will be reviewed on a case by case basis, as the ability to respond to these requests will be severely limited. Otherwise, University Housing will contact you after April 1 with additional information about gathering belongings in a manner that best protects your health and the health of the community.

Faculty, staff and graduate students (with families) for whom E.S. King Village or Western Manor are their permanent address, will be allowed to remain. However, you will need to complete the Special Circumstance Housing Request Form so we have accurate records of who will remain in on-campus housing.

Mail and Packages

For those not approved to remain on campus, you will need to contact package delivery companies to redirect your delivery to a different address. Those approved to remain on campus will receive additional information regarding mail and packages at a later time.

The safety and wellbeing of our residents is our top priority and we will provide updates to our on-campus community as we are able. We recommend you refer to ncsu.edu/coronavirus for more information from the university. Additionally, please continue checking your NC State email as a primary source for communication from the university as we navigate this together.  

Date Action Required
Tuesday, March 17 – Sunday, March 22 Those students not approved to stay may retrieve essential items from their residence hall rooms. Continue to practice social distancing during this time.
By Thursday, March 19, Noon Complete Special Circumstance Request Form.
Sunday, March 22, 5 p.m. Students not approved through the Special Circumstance Request Form are required to leave the residence halls and on-campus apartments.
Monday, March 23, 8 a.m. Card access restrictions begin. Email housing@ncsu.edu if you have an emergency need to retrieve additional belongings from your room. Ability to respond to these requests will be severely limited.

Support Services


March 12, 2020

As you are aware, operations at NC State are rapidly changing and as we work through this complex situation together, we wanted to share some information related specifically to the residential community.  At this time, the university is open and students are free to come and go from University Housing facilities. You will need your ID and room key(s) to access your housing assignment. If you are on campus during this extended break period, there are some things to keep in mind:

  • Due to limited staffing, service desk and mail operations will be suspended until the university resumes normal operations. 
  • If you are locked out of your room and need assistance, call your residential community’s duty phone. 
  • Access to some facilities and student support services may be limited. Please check websites for updates (ie, dining, student service units, etc.).
  • In order to practice social distancing, there will be no programs or events planned in University Housing spaces.
  • Residents are expected to adhere to all policies and procedures related to community standards and student conduct. Violations of the University Housing Agreement or Community Standards may result in disciplinary action.
  • Do not prop doors and if you feel unsafe in any situation, contact University Police at 919.515.3000.
  • Residents of University Towers should also adhere to the guidelines shared by University Towers management.

We are not in self-quarantine at this time, but if you have traveled to a CDC Level 2 or Level 3 location, have traveled to a location identified as having community spread, or have been exposed to someone who has tested positive for COVID-19, you should not return to campus.  We realize some of you may come back with or develop illnesses that need attention. If this is the case, call Student Health at 919.515.2563.   

The safety and wellbeing of our residents is our top priority and we will provide updates to our on-campus community as we are able. We recommend you refer to ncsu.edu/coronavirus for more information from the university. Additionally, please continue checking your NC State email as a primary source for communication from the university as we navigate this together.