Principles of Work

Regardless of the context and who we are working with, we will hold ourselves and others accountable to being:

• Kind: Assume good intent and communicate it to others, support others across the entire department, regardless of unit
• Respectful: Be mindful of tone, the language we use (both verbal and nonverbal), and positional responsibility
• Ethical: Make well-informed decisions, rooted in consistency, data, and/or what is best for our department
• Helpful: Thoughtfully consider requests and maintain a spirit of generosity and appropriately allocate time, talent, financial resources 
• Responsive: Respond to communications within two business days (if not sooner), share accurate information, and place an emphasis on listening more than responding
• Open: Be willing to receive & give constructive feedback to others in a timely manner

The core of University Housing’s work is centered around relationships!

• Residents thrive.  We make every resident feel at home.
  • Housing accommodations, sense of belonging, well-being – We make residents feel safe by providing an accommodation that meets their needs, welcoming them to our communities, making them feel a part of the Wolfpack family and providing ongoing support and encouragement.
  • Residential experience – We offer residents a thoughtful residential experience that sparks curiosity, provides opportunities for reflection, builds relationships and makes an impact on their community.
  • Resident success – We connect residents to resources and opportunities to realize their full potential.
• Staff flourish. Student, graduate and full-time staff matter and make an impact.
  • Attract and hire staff that best embody University Housing’s values.
  • Provide ongoing training and promote staff development. 
  • Emphasize staff appreciation, recognition, retention, and sense of belonging.
  • Encourage staff to make a positive impact with the support of engaged supervisors
  • Prioritize professional development.
• Partners are valued. Our collaboration extends beyond residents and staff to include on and off campus partnerships.
  • Parents and families are given accurate and timely information.
  • Campus and community partnerships are cultivated with a focus on the resident experience.
  • Vendors are thoughtfully selected and treated as important contributors to the university community. 
  • Camps, Conferences, and Guests are an integral part of our operation and are offered a wide range of services.

As a department of leaders, we positively impact our campus community by:

• Being authentic
• Making ethical decisions
• Seeing the big picture and attending to details
• Exploring possibilities and encouraging new ideas 
• Managing ambiguity and competing priorities
• Analyzing problems to identify their causes and possible solutions
• Being resilient and regrouping if veering off course
• Holding ourselves and others accountable
• Fostering an adaptive culture that responds to new challenges and opportunities
• Being empathetic and striving to build connections

We are responsible stewards of the resources entrusted to our care with a focus on current needs and future planning. 

• Process Review and Improvement 
  • We make data-informed decisions through assessment best practices.
  • We garner feedback to implement more efficient processes within our work.
  • Committees and task forces are charged with improving the processes and operations of our department.
• Resource Management
  • Financial resources are managed ethically and efficiently in alignment with our mission and values.
  • We offer affordable housing options.
  • We strive to ensure peoples’ time and talents are appropriately allocated.
  • We maintain our buildings with the goal of providing a safe and comfortable living and learning environment.