Facilities/Submit a Work Order
Submit a work order for non-emergency situations and call (919) 515-3040 during business hours for emergencies.
For Emergency Situations
- During business hours (Monday – Friday, 8 a.m. to 5 p.m.), call 919-515-3040 to state the emergency. After hours, contact your student service desk or resident advisor (RA) on duty.
- All communications issues (such as phone, internet or cable TV problems) should be submitted directly to the Office of Information Technology at 919-515-7099. All housekeeping issues should be reported directly to the student service desk.
For Non-Emergency Situations
- Only submit one work order per task.
- Enter your full name or the name of the person to contact about this request.
- Enter a phone number and email address where we may contact you regarding this request.
- Select the Facility area where you need work performed from the drop-down menu.
- Select the Building where work is to be performed. Select the Location Asset where work is to be performed.
- Select the Request Type Description from the drop-down menu.
- Give a full description of your request. (Note: If you do not provide sufficient information for your request, it may be rejected.) Set the Notify Me option if you would like to receive email updates about your request.
- Click the submit button to receive your request number. Please record this number for your records. If you opted to be notified, you will also receive an email once your request is received.
- If you do not receive a request number, you have not successfully submitted a request.
- A housing facilities staff member will follow up on your work order request during normal business hours (Monday – Friday, 8 a.m. to 5 p.m.).
NC State and University Housing are committed to providing a safe living environment for all students and guests. We continue to monitor any and all bed bug reports and follow through with treatment when necessary. It is important that students and administrators, along with our Housing Facilities team, work together to bring effective treatment if or when our halls and apartments are affected.
Remember that the key to prevention is knowing where to look for bed bugs — and what to look for.
What are bed bugs?
- Bed bugs are typically the size of an apple seed (adult) or a poppy seed (nymph), are flat, oval shaped and have six legs. Adult bed bugs are visible to the naked eye. Adults range from brown to red in color. Nymphs are lighter in color, and eggs are white and about 1/32 inches long.
- Adults and nymphs feed on blood, mostly at night.
- Bed bugs run fast, but do not jump, fly or burrow.
- Bed bugs “hitchhike” on suitcases, bags and clothing.
Can they harm us?
- They do not spread disease and are not life threatening.
- Although up to 70% of people do not react to bed bug bites, the bites can produce marks, rashes or welts.
Where do they hide?
- Check for bed bug droppings, blood stains and eggs on sheets and blankets. Bed bugs stay near their source of food and are typically not found in other parts of the room or apartment, although they can be. They are attracted to carbon dioxide (CO2) and body warmth.
- Routinely check your mattress thoroughly, as well as under and around your bed. Look at the mattress seams and piping, under the mattress and around the bed frame for any sign of bed bugs.
- Look inside drawers and check all items on your nightstand and on your wall.
What should I do if I suspect bed bugs or if I’m bitten?
- Contact your resident advisor (RA)
- If your RA is not available, contact your 24-hour service desk asking for the RA on duty. Give the RA a phone number where you can be reached.
- Submit a Work Order and report any bed bug sightings or bites without delay.
- Report whether you have seen bed bugs or suspect that you’ve been bitten by them — or both. Report where you were when you first noticed you had been bitten (room, library, academic building).
- Complete the online bed bug questionnaire, which will provide needed information to the pest control manager.
- If you have been bitten and develop a reaction to the bite, go to Student Health Services to alleviate bite site discomfort and receive treatment advice.
What SHOULDN’T I do if I find them?
- Don’t panic.
- Don’t treat the bugs with your own pesticides. This could make professional treatments less effective and prolong elimination.
- Don’t move your belongings — or yourself — to another room without first checking with the University Housing exterminator. You could potentially spread the bugs to other places.
What is the process for treating bed bugs?
- Once the exterminator has responded to your service request, he or she will speak with you to gather more details and determine the next step.
- Do not move your clothing, bedding, book bag or any items in your room or suite, as it will be necessary for the exterminator to assess where the bugs are living. However, do clear enough area for the exterminator to have easy access to all sections of your room.
- DASA Facilities will provide a mattress encasement, if applicable, which will seal off the mattress until treatment occurs.
- If the exterminator finds bed bugs, they will treat your room with special chemicals designed to effectively kill the bugs while ensuring your health and safety. Often, more than one treatment is necessary.
- If bed bugs are suspected but not seen, a dog trained in sniffing out bed bugs might inspect the room.
How can I help prevent bed bugs?
- Keep your room tidy. While bed bugs are not attracted to dirty surroundings, they do find more places to hide among clutter. Check regularly around your bed and room for any signs of bed bugs.
- Wash your clothing and bed linen regularly, and place in the dryer for at least 30 minutes on high heat to kill any eggs, nymphs or adults.
- Limit use of secondhand items, always inspecting them carefully and washing and cleaning donated items before using.
- Vacuum carpet and floors thoroughly, as well as baseboards, and dispose of vacuum bags promptly (if you have bed bugs, they will live inside bags). Wash floors regularly. When you travel, check rooms for any signs of bed bugs. Do not place your suitcase or belongings on or under the bed, or on the floor; use a luggage rack whenever possible. Carefully inspect all belongings before returning to campus.
Where can I learn more?
To learn more about bed bugs, go to the following helpful links:
Bed Bug Central
Environmental Protection Agency (EPA)
NC State’s Department of Entomology
Cease the Grease
Cease the Grease is a partnership between University Housing and the Office of Waste Reduction and Recycling. After cooking, residents should cool their kitchen grease, pour it into the container and empty the grease into a collection bin located near their apartment’s outdoor waste and recycling site.
Grease will be picked up by GreaseCycle, a Raleigh-based plant specializing in converting grease and oil into useful biofuel. Cease the Grease also helps prevent clogged drains, pests and odors in campus apartments.
The program is an expansion of the university’s successful cooking grease recycling program in on-campus dining facilities, which recycles about 1,000 gallons of oil a month. Contact your resident advisor (RA) if you have questions or would like more information about the Cease the Grease program.
Cease the Grease
Why should I recycle my grease?
- Improper disposal of grease can lead to foul odors and pests in your apartment. It can also clog drains, which often results in costly repairs.
- Clogs can make your apartment uninhabitable, forcing you (and your neighbors) to relocate.
- Improper disposal can also lead to road closures due to backed up pipes.
Will you collect both grease and oil?
Yes. Both grease and oil can be recycled together! Grease is the solid white residue left over in a cooled pan. Oil, such as vegetable oil, is the liquid left over from frying foods. It never turns into a solid. For the Cease the Grease recycling program, we will refer to both as grease.
How do I dispose of my grease?
- Cool your kitchen grease.
- Pour grease into the reusable container.
- Empty your grease into the collection bin located near your outdoor waste and recycling site.
**Remember to always allow your grease to cool before transporting it to the collection bin.
How can I clean my container?
After disposing your grease into the collection bin, wipe the container clean with a paper towel. Do not rinse excess grease down the sink. Do not place your reusable container in the dishwasher!
What will you do with my recycled grease?
Collected cooking grease will be brought back to the GreaseCycle plant in Raleigh and turned into clean burning biodiesel.
Who should I call if the outdoor grease container is full or in need of service?
Call or email Waste Reduction and Recycling at 919-515-9421 or firstname.lastname@example.org
Mold and Mildew Prevention/Information
Things to Know About Mold
Mold and mildew are naturally occurring and can be found almost anywhere. Most molds grow naturally outdoors, like other allergens, and can be easily brought into buildings through open windows and doors, ventilation and air conditioning systems, clothing, or shoes. Although most people have little to no reaction to household molds, some people who suffer from asthma or have other allergies may be more sensitive. Thus, personal susceptibility plays a major factor in the severity of symptoms experienced from mold exposures. As with any medical concern, always seek the advice of Campus Health or your medical provider. Campus Health can be reached at 919-515-2563.
The presence of mold in buildings is not regulated by the Environmental Protection Agency (EPA) and they recognize that there is no practical way to eliminate all mold and mold spores in the indoor environment. While there are no federal regulations directly governing the presence of mold spores in buildings or indoor air, University Housing works collaboratively with campus partners to provide a safe living and learning environment for all of our residents.
If you see or suspect mold, immediately call Housing Facilities at 919-515-3040 or submit a work order. Please make sure to share all relevant location information and a staff member trained to identify and assess mold will inspect the area in question.
How to Prevent Mold/Mildew
- Do not open windows while heating or cooling units are operating. This can cause condensation which can contribute to mold growth.
- Do not place furniture or other items in front of heating or cooling units. This can obstruct airflow causing the units to not function properly.
- Do not place potted plants or other sources of moisture near heating and cooling units.
- Do not frequently adjust your thermostat. Drastic changes in temperature can create humidity. Try to find and maintain a setpoint that is comfortable for you and your roommate(s). Setpoints should be no lower than 68* degrees when cooling and no higher than 76* degrees when heating.
- Do not use foam mattress pads on your bed, they do not allow air circulation between the pad and mattress.
- Do not leave wet or damp clothes, towels or shoes in closets. Set them out on a drying rack until completely dry.
- Empty your room and bathroom trash on a regular basis, do not let it accumulate in your room. Keep your room clean and dry.
Pizza Box Composting
There are multiple locations on campus where you can compost your pizza boxes. Visit the Waste Reduction and Recycling website for information.